Customer Care Process Specialist
1 tydzień temu
The Role
We are seeking a skilled Customer Care Process Specialist to join our team at Worldline. As a key player in our Client Operations department, you will support the Customer Care Strategy and report to the Service Readiness & Communication Manager in Brussels.
Responsibilities
- Improve our Customer Care process knowledge base to ensure user-friendliness.
- Create FAQs and briefings for new projects and products.
- Translate processes into decision trees or other formats to enhance the on-call user experience.
- Collaborate with our external partner to ensure the correct processes are used.
- Support Customer Care improvement initiatives.
- Work closely with Process Architects and the Training Department.
- Interact with other departments to drive process improvements.
Requirements
We are looking for a big thinker with strong communication skills, a can-do attitude, and a passion for learning and growth. You will have a proven track record in Customer Care support and/or Knowledge Management.
Perks & Benefits
- Be part of a company recognized for its strong purpose and sustainability.
- Work with inspiring colleagues and be empowered to learn and grow.
- Enjoy private medical and life insurance benefits.
- Utilize our MyBenefit Platform and enjoy a range of other perks.
Shape the Evolution
At Worldline, we are shaping the evolution of the payments technology industry. Join our team of innovators and accelerate your career.
-
Customer Care Knowledge Management Specialist
3 tygodni temu
Warszawa, Mazovia, Polska SIX Payment Services Pełny etatCustomer Care Knowledge Management SpecialistWe are seeking a highly skilled Customer Care Knowledge Management Specialist to join our team at Worldline. As a key member of our Customer Care department, you will be responsible for reviewing and improving our Customer Care process knowledge base to ensure that it is user-friendly and meets the needs of our...
-
Customer Care Process Expert
1 tydzień temu
Warszawa, Mazovia, Polska SIX Payment Services Pełny etatCustomer Care Process ExpertAt SIX Payment Services, we're seeking a skilled Customer Care Process Expert to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation. As a key member of our team, you'll directly contribute to the Customer Care Strategy and report to the Service Readiness & Communication...
-
Customer Care Knowledge Management Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Care Knowledge Management SpecialistWe are seeking a skilled Customer Care Knowledge Management Specialist to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation. As a key member of our team, you will play a crucial role in reviewing and improving our Customer Care process knowledge base, ensuring it...
-
Customer Care Specialist
3 tygodni temu
Warszawa, Mazovia, Polska GoFundMe Pełny etatEmpowering People, One Conversation at a TimeAt GoFundMe, we're on a mission to help people help each other. As a Customer Care Specialist, you'll play a vital role in making this mission a reality.About the RoleProvide exceptional support to our global community of campaign organizers, donors, and supporters, helping them navigate the fundraising process...
-
Customer Care Knowledge Management Specialist
2 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Care Knowledge Management CoordinatorAt Worldline, we are seeking a highly skilled Customer Care Knowledge Management Coordinator to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation. As a key member of our team, you will be responsible for reviewing and improving our Customer Care process knowledge...
-
Customer Care Knowledge Management Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Care Knowledge Management RoleWe are seeking a skilled Customer Care Knowledge Management Coordinator to support our Client Operations department within Customer Care Benelux & Western-Europe Organisation. As a key member of our team, you will play a crucial role in reviewing and improving our Customer Care process knowledge base, ensuring it is...
-
Customer Care Knowledge Management Specialist
3 tygodni temu
Warszawa, Mazovia, Polska SIX Payment Services Pełny etatCustomer Care Knowledge Management CoordinatorWe are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Client Operations department, you will play a crucial role in supporting our Customer Care Strategy and reporting to the Service Readiness & Communication Manager in Brussels.Key...
-
Customer Care Knowledge Management Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Care Knowledge Management CoordinatorWe are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Customer Care department, you will play a crucial role in supporting the development and implementation of our customer care processes and knowledge management systems.Key...
-
Customer Process Optimization Specialist
3 tygodni temu
Warszawa, Mazovia, Polska ZEN Pełny etatWe are seeking a Customer Process Optimization Specialist to drive operational excellence and elevate the customer experience across our organization. This role is crucial in not only optimizing customer support processes but also proactively collaborating with product teams to address root causes of customer issues. The ideal candidate is a proactive,...
-
Customer Care Specialist with German
2 tygodni temu
Warszawa, Mazovia, Polska Boston Scientific Pełny etatJob SummaryBoston Scientific is seeking a highly skilled Customer Care Specialist with German language proficiency to join our team. The ideal candidate will have excellent communication skills, a strong analytical mindset, and a passion for delivering exceptional customer experiences.Key Responsibilities:Order management: Perform various transactions in...
-
Customer Process Optimization Specialist
3 tygodni temu
Warszawa, Mazovia, Polska ZEN Pełny etatCustomer Process ManagerWe are seeking a highly skilled Customer Process Manager to drive operational excellence and elevate the customer experience across our organization. This role is crucial in optimizing customer support processes, collaborating with product teams, and implementing product and operational changes based on customer insights.Key...
-
Customer Service Representative
3 tygodni temu
Warszawa, Mazovia, Polska Instytut Rozwoju Kapitału Ludzkiego Sp. z o.o. Pełny etatCustomer Care SpecialistWe are seeking a highly skilled and multilingual Customer Care Specialist to join our team at Instytut Rozwoju Kapitału Ludzkiego Sp. z o.o. in Olsztyn. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues related to flight reservations, delays, changes,...
-
Customer Care Knowledge Management Coordinator
3 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Care Knowledge Management CoordinatorWe are seeking a highly skilled Customer Care Knowledge Management Coordinator to join our team at Worldline. As a key member of our Client Operations department, you will play a critical role in supporting the Customer Care Strategy and reporting to the Service Readiness & Communication Manager in Brussels.Key...
-
Process Specialist
3 tygodni temu
Warszawa, Mazovia, Polska DSV Pełny etatJob Title: Process SpecialistJob Summary:We are seeking a highly skilled Process Specialist to join our team at DSV. As a Process Specialist, you will be responsible for handling, recording, verifying, and accounting of bank statements, preparing and making manual and automatic payments in the SAP system, and reconciling accounting balances in bank...
-
Process Specialist
3 tygodni temu
Warszawa, Mazovia, Polska DSV Pełny etatJob Title: Process SpecialistJob Summary:We are seeking a highly skilled Process Specialist to join our team at DSV. As a Process Specialist, you will be responsible for handling, recording, verifying, and accounting of bank statements, preparing and making manual and automatic payments in the SAP system, and reconciling accounting balances in bank...
-
Customer Experience Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Ingersoll Rand Pełny etatOur mission at Ingersoll Rand is to deliver exceptional customer experiences across our business lines, driving positive Net Promoter Scores. As a Customer Experience Specialist, you will be part of our HyperCare Team, serving as the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division.Key to this role will be...
-
Digital Customer Experience Specialist
7 dni temu
Warszawa, Mazovia, Polska nVent Pełny etatWe're seeking a skilled Digital Customer Care Specialist to provide expert support and guidance to our clients, ensuring exceptional service delivery.Job Responsibilities: Proactive Communication: Inform customers about order updates, process updates, and relevant services. Client Onboarding: Provide detailed information to new clients, assist throughout the...
-
Process Improvement Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Euronet – EFT Segment Pełny etatJob DescriptionWe are seeking a highly skilled Process Improvement Specialist to join our team at Euronet – EFT Segment.Key Responsibilities:Improve customer support processes for internal and external usersCoordinate projects aimed at developing applicationsProvide 2nd line support, including escalations handlingSupport daily operations related to...
-
Customer Renewals Specialist
3 tygodni temu
Warszawa, Mazovia, Polska MicroStrategy Incorporated Pełny etatJob OverviewWe are seeking a highly skilled Customer Renewals Specialist to join our team at MicroStrategy Incorporated. As a key member of our organization, you will be responsible for managing the entire contract renewal process, from initial contact to final agreement.Key ResponsibilitiesMonitor and track subscription and contract renewal dates to ensure...
-
O2C Export Customer Service Specialist
3 tygodni temu
Warszawa, Mazovia, Polska Elanco Pełny etatAbout ElancoAt Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.Job SummaryWe're seeking a highly skilled and customer-focused O2C Export Customer Service Specialist to join our team in...