Customer Care Process Specialist

1 tydzień temu


Warszawa, Mazovia, Polska Worldline Pełny etat

The Role


We are seeking a skilled Customer Care Process Specialist to join our team at Worldline. As a key player in our Client Operations department, you will support the Customer Care Strategy and report to the Service Readiness & Communication Manager in Brussels.


Responsibilities



  • Improve our Customer Care process knowledge base to ensure user-friendliness.
  • Create FAQs and briefings for new projects and products.
  • Translate processes into decision trees or other formats to enhance the on-call user experience.
  • Collaborate with our external partner to ensure the correct processes are used.
  • Support Customer Care improvement initiatives.
  • Work closely with Process Architects and the Training Department.
  • Interact with other departments to drive process improvements.

Requirements


We are looking for a big thinker with strong communication skills, a can-do attitude, and a passion for learning and growth. You will have a proven track record in Customer Care support and/or Knowledge Management.


Perks & Benefits



  • Be part of a company recognized for its strong purpose and sustainability.
  • Work with inspiring colleagues and be empowered to learn and grow.
  • Enjoy private medical and life insurance benefits.
  • Utilize our MyBenefit Platform and enjoy a range of other perks.

Shape the Evolution


At Worldline, we are shaping the evolution of the payments technology industry. Join our team of innovators and accelerate your career.



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