Customer Success Manager

9 godzin temu

Kraków, Lesser Poland Billtrust Pełny etat
About the Role

The Customer Success Manager plays a pivotal role in driving customer satisfaction and retention at Billtrust. This position requires a strategic thinker who can build strong relationships with key customers, understand their business needs, and develop tailored solutions to drive adoption and value.

Key Responsibilities
  • Develop and execute customer success plans to drive adoption and value
  • Build and maintain strong relationships with key customer stakeholders
  • Monitor and report on customer health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
What You'll Bring
  • Experience working with C-Level executives in supporting and providing advice and presenting analysis to sustain your advice
  • 3+ years' experience in management consulting and/or value selling
  • Understanding of key Financial Services and technology trends
  • Ability to understand complex scenarios and business operations using limited information and able to extrapolate recommendations on path forward and key set of initiatives for executives to consider
What We Offer
  • Hybrid work environment with flexible working hours
  • A culture that lives its values and supports diversity and inclusion
  • Opportunities for growth and development through mentorship and training programs
  • Recognition and rewards for hard work and achievements
About Billtrust

Billtrust is a leading provider of order-to-cash software and digital payments solutions. We help finance leaders control costs, accelerate cash flow, and improve customer satisfaction. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.

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