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Client Success Representative

1 tydzień temu

Warszawa, Mazovia, Polska LexisNexis Risk Solutions Pełny etat

About Our Team

We're a dynamic team that thrives on innovation and collaboration in a diverse and inclusive culture.

We take pride in finding the best people, those who have a proven track record of success and a genuine desire to make a positive mark on our business.

Our team is fuelled by curiosity, relentlessly pursuing better customer outcomes.

We excel in communication, embracing change with flexibility and composure under pressure.

As a Regional Account Manager, you will be part of this high-energy team, driven by a genuine desire to succeed and grow.

Job Responsibilities:

  1. Manage a portfolio of high-value clients and develop long-term relationships with them to ensure their satisfaction and retention.
  2. Act as the primary point of contact for your clients, addressing their needs and concerns.
  3. Collaborate with internal teams to deliver solutions that meet their business objectives.
  4. Drive revenue growth, increase customer loyalty, and promote the company's brand reputation in the marketplace.
  5. Go higher & wider within organisations to connect with new stakeholders and value streams.

Requirements:

  • A proven track record of managing, retaining, and growing revenue in a DaaS / SaaS / tech environment.
  • Able to establish great, long-term customer relationships while capturing high-value growth opportunities.
  • Experience going high & wide within organisations and connecting with new stakeholders.
  • Able to lead with insight and develop an understanding of customer workflows and customer value.
  • Able to maintain high-quality customer engagement through phone, email, and social media.
  • Experience with client engagement and communication on a CRM.