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Technical Support Professional

2 tygodni temu


Kraków, Lesser Poland Billtrust Pełny etat

As a Technical Customer Support Specialist, you will be the primary point of contact for our B2B customers, resolving technical issues and addressing their inquiries. You'll collaborate with internal teams to share insights, advocate for customers, and contribute to enhancing our SaaS products and processes.

Key Responsibilities
  • Master the functionality of our software through comprehensive training.
  • Analyze customer feedback to identify opportunities for product and process improvements.
  • Document procedures, update the knowledge base, and support the onboarding of new team members.

You will work closely with cross-functional teams (e.g., Account Management, Product Development) to resolve issues and improve customer experiences. To succeed in this role, you'll need strong analytical, problem-solving, and multitasking skills, as well as excellent English communication skills.

What We Offer
  • Hybrid Work Environment: Enjoy the best of both worlds with our office spaces and remote work flexibility.
  • A Culture that Lives its Values: Our values guide our decisions, big and small.
  • Flexible Working Hours: We support your lifestyle- the results are what count.

At Billtrust, we recognize the strength in our differences and champion diversity as a cornerstone of our forward-thinking culture. Join a team where unique perspectives and talents are valued and celebrated.