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Senior Technical Support Specialist

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat

We are a leading provider of software solutions for the Private Capital and Credit markets at TN Poland. We aim to eliminate boundaries between systems, information, and people. Our team is comprised of ambitious, smart, and creative individuals who help our clients achieve their goals.

Key Responsibilities
  • Provide daily customer support for our applications by troubleshooting technical issues and resolving problems efficiently.
  • Work independently to solve complex problems without direction from others and handle support tickets via ticketing systems or email submissions.
  • Offer technical support for Business Intelligence (BI) applications, reporting, databases, and data integration processes, including escalations.

Skills and Qualifications

  • Mid-level SQL knowledge, including scripting and writing skills to debug and resolve SQL code.
  • Familiarity with BI tools such as Power BI, SSRS reports, and Data Warehouse/ETL processes.
  • Exceptional problem-solving and analytical skills, strong leadership, and organizational abilities.
  • Excellent communication skills, professional written and interpersonal skills.
  • Proficient in Microsoft Office 365 experience and knowledge.
  • Experience using Slack or other messaging systems.