Aktualne oferty pracy związane z Customer Support Professional - Warszawa, Mazovia - Promote Project
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Customer Support Professional
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Customer Support Representative
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Financial Support Professional
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Norwegian Customer Support Agent
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German Customer Support agent
4 tygodni temu
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Swedish Customer Support Agent
4 tygodni temu
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Transaction Support Professional
24 godzin temu
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Customer Support Specialist
6 dni temu
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Customer Support Professional
1 tydzień temu
Job Overview
Promote Project is looking for a highly skilled and dedicated Customer Support Assistant to join our team. This role is responsible for providing fast and comprehensive ticket response, deeply understanding client needs and frustrations.
The ideal candidate will have excellent customer service skills, ability to see the bigger picture, and identify areas of opportunity and risk. We offer a fantastic opportunity to be part of a global, fast-paced, and dynamic team that works in sync with other business unit functions and collaborates with other department support teams.
Key Responsibilities
- Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams.
- Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams.
- Assisting with the management of programme upsells and retention.
- Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, helping with translation.
- Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client's requests.
Requirements
- Fluent in English (written and spoken), other language skills would be appreciated.
- Excellent time management and organizational skills to maintain own workflow and meet deadlines.
- Confident and excellent communicator with a keen attention to detail.
- Numerate with a good level of knowledge of MS Office packages.
- Enthusiastic, committed and an epic amount of tenacity.
