Renewal Services Manager
9 godzin temu
**About the Role**
We're seeking an experienced Customer Renewals Manager to join our team. As a key member of our sales team, you'll be responsible for managing a portfolio of customers who have implemented our technology solutions.
The successful candidate will have an intense focus on customer success with strong influence abilities. They will work closely with internal business units to ensure customer needs are being met in a timely manner.
**Responsibilities and Expectations**
* Monitor and track subscription and contract renewal dates
* Work closely with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives
* Collaborate with the legal team for contract negotiations and agreements
* Manage all aspects of the contract renewal process, including quoting, negotiated paperwork, customer PO/approval process, follow-up on late payments
* Continuously improve negotiation and customer relationship management skills
* Create and maintain accurate renewal forecasts to help the company plan its revenue goals
* Negotiate renewal terms and pricing
* Develop engagement strategies to inform customers about product updates, enhancements, and best practices
* Implement strategies to defend against customer churn rates
* Stay up-to-date with industry trends, best practices, and SaaS product knowledge*
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