Customer Experience Advocate

3 tygodni temu


Łódź, Łódź Voivodeship, Polska zondacrypto Pełny etat
Key Responsibilities

As a Customer Experience Advocate at zondacrypto, you will be the first point of contact for our valued users, providing expert support and ensuring a seamless user experience.

  • Provide exceptional online support: Respond to emails and chats in a timely manner, addressing user inquiries and resolving issues efficiently.
  • Handle phone interactions: Take calls from clients on behalf of other departments, providing a professional and courteous service.
  • Conduct video-calls: Collaborate with customers via video conferencing to provide personalized support and resolve complex issues.
Opportunities for Growth

We offer a range of opportunities for career development within the company, including comprehensive training programs and the chance to work on internal projects.

  • Remote work: Enjoy the flexibility of working remotely from home or corporate apartments located across Europe.
  • Training and development: Participate in stock exchange operations, customer service, and additional skills training to enhance your expertise.
  • Team-building trips: Join us on exciting company trips abroad to meet colleagues and build relationships.
Requirements

To succeed in this role, you will need:

  • At least one year of experience as a Support Agent: Demonstrate a proven track record of meeting KPIs and implementing process improvements.
  • Basic troubleshooting skills: Possess a solid understanding of troubleshooting principles and be able to apply them effectively.
  • Excellent communication skills: Deliver top-notch customer support that goes beyond issue resolution, building trust and rapport with users.
What We Offer

Enjoy a competitive salary, estimated to be around $40,000 per annum, based on industry standards and location.


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