Customer Service Team Leader

4 godzin temu


Łódź, Łódź Voivodeship, Polska Antal Sp. z o.o. Pełny etat
Customer Service Team Leader

Antal Sp. z o.o. is seeking a skilled Customer Service Team Leader to join our team in Łódź. As a key member of our SSC team, you will be responsible for leading and mentoring a team of Customer Service Specialists, monitoring team performance, and ensuring high-quality customer experience.

Key Responsibilities:
  • Lead and mentor a team of Customer Service Specialists
  • Monitor team performance and motivate team members
  • Ensure high-quality customer experience
  • Build and maintain good business relationships with customers and internal departments
  • Oversee order processing in the SAP system
  • Resolve customer complaints and handle escalations
Requirements:
  • University degree or proven track record in customer-centric work (min. 2 years in people management)
  • Fluency in English and one additional language: Dutch, German, or French
  • Experience in manufacturing environment will be an asset
  • Knowledge of SAP preferably
  • Ability to solve ad-hoc problems and excellent communication skills
  • Customer orientation and strong analytical skills
Offer:
  • Contract of employment in a stable international organization
  • Acting a crucial role in building new structures
  • Additional benefits: medical care, sports card, cafeteria program, life insurance
  • Pre-paid lunch card
  • Discount for company's products
  • Convenient office space

Check out other interesting jobs on: https://en.antal.pl/candidates



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