Customer Service Specialist with Italian Language Expertise

4 godzin temu


Łódź, Łódź Voivodeship, Polska Flint Group Pełny etat
Job Title: Customer Service Specialist with Italian

We are seeking a highly skilled Customer Service Specialist with expertise in Italian to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order fulfillment, and maintaining strong relationships with internal stakeholders.

Key Responsibilities:
  • Execute daily customer orders in SAP and e-commerce portal, ensuring accurate order management and fulfillment.
  • Coordinate the entire order delivery process in SAP, including master data, pricing, availability, changes, deliveries, and incidents.
  • Manage daily contact with mother plants and warehouses located in Europe, ensuring seamless delivery and logistics.
  • Handle claim management, invoices, and credit/debit notes with precision and attention to detail.
  • Maintain accurate pricing in SAP and respond to customer inquiries in a timely and professional manner.
  • Build long-term relationships with customers and internal stakeholders, fostering a culture of excellence and customer satisfaction.
Requirements:
  • Excellent knowledge of Italian, English, and Polish languages.
  • Experience in Customer Service, Order Management, Logistics, Planning/Stock Replenishment, or similar areas.
  • Ability to work in a fast-paced environment with strong communication and problem-solving skills.
  • Knowledge of MS Office and SAP is an asset.
  • Strong pro-client attitude and team work skills.
What We Offer:
  • Possibility to have real impact on the business.
  • Work in a dynamically developing company with opportunities for growth and development.
  • Trainings, knowledge sharing, and experience gained by working with experts.
  • Stable working conditions based on employment contract.
  • Hybrid work system with flexibility and work-life balance.
  • Medical care, sport card, and life insurance.
  • Modern office located in the Center of Łódź.


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