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Training and Development Manager for Customer Service
7 dni temu
The Customer Service Trainer will be responsible for:
- Designing and delivering training programs for customer service agents
- Developing and implementing effective training schedules
- Analyzing skill gaps and addressing short and long-term training needs
- Coaching, mentoring, and supporting our B2B and B2C customer service teams
The ideal candidate will have excellent communication skills, a solid understanding of customer service desk operating models, workflows, and software, as well as an advanced level of German.
If you are a motivated and experienced trainer with a passion for customer service, we encourage you to apply for this exciting opportunity.
