Procure-to-Pay Operations Specialist

5 dni temu


Warszawa, Mazovia, Polska Biogen Pełny etat
About Biogen Poland
At Biogen, we're driven by our purpose to change the lives of patients affected by rare and devastating diseases. Our Warsaw office is a complex hub for local, regional, and global roles. We represent over 30 nationalities and celebrate the strength that comes from differences in backgrounds, experiences, and perspectives.

Job Description
We're seeking an AP Analyst, Procure-to-Pay to join our team. As a key member of our Global Business Services (GBS) team, you'll be responsible for resolving complex inquiries, managing escalations as a first instance, supporting the Team in request resolutions, and processing invoices. You'll provide internal customers with support and guidance in the Procure to Pay process and deliver excellent customer service to employees and other parties.

Responsibilities
  • Address all inquiries and/or complaints in a timely and professional manner.
  • Ensure that SLA and KPIs are completed with the required quality and speed.
  • Investigate and resolve P2P related issues and queries.
  • Book invoices as assigned.
  • Provide data for analysis to the local management.
  • Recommend process improvements to generate efficiency and productivity.

Qualifications
  • Bachelor's degree in finance or similar field.
  • 3 years of corporate experience in P2P (preferably AP) or Finance, additional Customer Service experience is a plus.
  • Experience in an international environment preferred.
  • Previous experience in SSC/GBS environment is an advantage.
  • Experience with Oracle ERP preferred.
  • Fluent in English.

About This Role
This role is in a hybrid work model, requiring a candidate to be a holder of a work permit & residency in Poland.

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