IT Service Delivery Specialist
1 tydzień temu
About the Role:
We are seeking an experienced IT Service Delivery Specialist to join our team at Reply Polska Sp. z o. o.
Key Responsibilities:
- Play a key role in managing and enhancing our IT support systems, including PagerDuty and Jira Service Management.
- Work closely with first-level support teams and stakeholders to optimize processes, coordinate operations, and ensure high-quality service delivery.
- Establish and configure new technical and business services in PagerDuty to meet organizational needs.
- Report on incident and service request metrics to track performance and identify improvement opportunities.
- Oversee and follow up on incident tickets to ensure timely resolution.
- Support the onboarding of new team members by maintaining the Jira Service Management portal and providing training as needed.
What We Offer:
- An attractive estimated salary of 5500 PLN per month.
- A comprehensive benefits package, including access to the Motivizer Benefits Platform, language courses, and regular further training opportunities.
- A collaborative and dynamic work environment with opportunities for networking and professional growth.
- The possibility of working in a hybrid mode, with 2-3 days at our office in Katowice.
Requirements:
- A degree in computer science, mathematics, physics, or a comparable technical field.
- At least 2 years of experience with Jira Service Management and PagerDuty tools.
- Familiarity with alert management and service portal configuration.
- Strong communication and collaboration skills to interact effectively with team members and stakeholders.
- A problem-solving mindset with the ability to prioritize tasks in a fast-paced environment.
- Very good communication skills in English.
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