IT Support Specialist for Multilingual Environment

1 dzień temu


Aleje Jerozolimskie A Warszawa, Polska Link Group Pełny etat

Overview

At Link Group, we are seeking a skilled L1 IT Support Technician to join our team in providing exceptional technical assistance. This role involves resolving IT-related issues, managing tickets in multiple systems, and delivering outstanding support to users.

Responsibilities

  • Provide first-level technical support for Windows operating systems, Office 365 applications, web browsers (Edge and Chrome), Citrix environments, mobile devices (Android and iOS), identity and access management, including password resets.
  • Handle inbound and outbound calls in a call center environment.
  • Manage tickets using Service Desk+ and ServiceNow.
  • Collaborate with the IT Support Team Leader in Germany and Austria.

Requirements

  • Proficiency in German (spoken and written).
  • General knowledge of IT systems, including Windows, O365, browsers, and mobile devices.
  • Familiarity with ticketing systems such as ServiceNow or Service Desk+.
  • Strong communication skills and a customer-focused approach.
  • Ability to work independently and efficiently handle technical issues.

Working Conditions

  • Equipment Provided: Laptop and mobile phone.
  • Working Hours: Monday to Friday, 08:00–16:30.
  • Team Structure: 4 technicians, with one serving as backup for absences.


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