Technical Support Specialist

22 godzin temu

Puławska Warszawa, Polska The Stepstone Group Polska Pełny etat

About The Stepstone Group Polska

We are a global leader in job-tech platforms and e-recruiting, with over 20 brands across 30+ countries. Our mission is to create opportunities for job seekers and companies to find a perfect match in a fair and equitable way.

Our Tech Hub, located near Wilanowska Metro, is home to more than 300 ambitious specialists who work on the development of our IT products. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms and e-recruiting.

Your Role

We are seeking an experienced Technical Support Specialist to join our IT team. As a key member of our technical support team, you will play a vital role in ensuring smooth IT operations across our organization.

Key Responsibilities

  • Provide Technical Support: Resolve IT issues promptly, taking ownership of tickets and escalating to other support teams when needed. Accurately log issues, prioritize tasks, and adhere to SLAs for incident resolution.
  • Manage Starter/Leaver Process: Prepare all required devices and accessories, image systems, prepare initial configuration, tag and register within the asset management system.
  • Troubleshoot Issues: Troubleshoot issues in Windows and MacOS environments, including configuring systems per corporate requirements, and supporting essential applications. Resolve network issues, including basic VPN/proxy troubleshooting, and use remote support tools and integrated systems provisioning and patching solution.
  • Office 365 Management: Manage Office 365 environments, troubleshoot user issues, and assist with configuring various applications and services. This involves resolving employee issues with the Microsoft Office suite, emphasizing the need for proficiency in Office applications across both Windows and MacOS environments.
  • Additional Responsibilities: Provide support and troubleshooting for Follow-Me print solution, Soft-phone system such as RingCentral, or Conference Room AV systems to ensure seamless collaboration for employees.

Requirements

  • Minimum of 2 Years Experience: In an IT support role, with demonstrated strong analytical and troubleshooting skills.
  • Proficiency in Operating Systems: Proficiency in Windows and MacOS operating systems is essential.
  • Strong Knowledge: Strong knowledge and experience with Office 365 administration and troubleshooting.
  • Familiarity with Tools: Familiarity with remote support tools like TeamViewer and Splashtop.
  • Excellent Communication Skills: Excellent verbal and written communication skills in English.
  • Team Player: Ability to work effectively in a team and collaborate across multiple offices.

What We Offer

  • Premium Medical and Dental Care: We care about your health and well-being.
  • Life Insurance: We want to ensure your loved ones are protected.
  • Flex Benefits: Worksmile Cafeteria System (Multisport, vouchers, tickets etc.)
  • Employee Referral Program: Refer friends and colleagues to join our team.
  • Professional Development: Hackathons, Knowledge Sharing Hours, In-house projects.
  • Wellness Initiatives: Tech and sport communities, Events and integration parties, Charity initiatives, 2 extra volunteer days.
  • Languages: English/German classes.
  • Relaxation Area: Game room and chillout zone.

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