Enterprise Technical Support Specialist

10 godzin temu

Warszawa, Polska Samsung R&D Institute Poland Pełny etat

About Us

Samsung R&D Institute Poland is a leading technology company that empowers innovation and excellence. Our team is dedicated to delivering cutting-edge solutions that transform industries and improve lives.

Job Description:

We are seeking an experienced Enterprise Technical Support Specialist to join our team. As a key member of our Enterprise Technical Support organization, you will serve as an extension of the customer's team, working closely with our entire organization to help ensure consistent management and prioritization of critical support issues and mobility projects.

Your Key Responsibilities:

  • Maintain good relationships and direct contact with enterprise customers and partners
  • Support customers in contacts with 3rd party Information Technology vendors
  • Identify potential gaps and expansion opportunities through conducting mobility assessments, reviewing mobility strategy, maintenance reviews, etc.
  • Educate customers on existing products and new solutions, highlighting their contribution to business growth
  • Keep customers informed about upcoming updates/changes within Samsung Android and Knox platform
  • Conduct product trainings for customer and partner representatives, sharing business, technical, and product knowledge
  • Manage all aspects of the service account related to Post-Sales/maintenance (technical and non-technical)
  • Act as a customer advocate to ensure timely resolution of escalations, collect VOC, and build internal knowledge base
  • Visit customers' sites to perform quarterly business and tactical operational technical reviews
  • Closely cooperate with Sales Department teams to build relationships with decision-makers, business contacts, and influencers
  • Closely cooperate with Pre-Sales to ensure smooth transition and continuous customer support

Your Ideal Background:

  • Fluency in English (business and technical) is obligatory
  • Fluency in French or Spanish would be beneficial
  • Experience in Service/Support/Technical Account Manager role in IT/Telco/Mobile Industry is a must
  • Experience with mobile operating systems (Android, iOS, Tizen)
  • Professional experience with Mobile Device Management (MDM) Solutions (Vmware, MobileIron, Blackberry, MaaS360, FAMOC, Intune etc.)
  • Excellent interpersonal skills, positive attitude
  • Professional experience with traditional IT systems and solutions like email systems, workgroups solutions, communication networks, security solutions, and SW/HW operating infrastructure
  • Degree in Computer Science, Engineering, Information Technology, or related field
  • Proficiency in MS Office
  • Fundamental literacy in data analysis and reporting
  • Good understanding of IT processes, services, and technical project management
  • Dynamic and open-minded person, not afraid of challenges, flexible, and open to changes
  • Strong ability to organize work schedule to meet deadlines
  • Experienced in leading business meetings on C/Director-level
  • High competency level in delivering presentations

What We Offer:

  • Team: Friendly working atmosphere, opportunity to work in multiple projects, latest technologies on the market, flexible working hours, wide range of trainings, and huge support in developing algorithmic skills
  • Equipment: PC workstation/Laptop + 2 external monitors, OS: Linux, Windows
  • Benefits: Private medical care, multisport card, life insurance, lunch card, partial reimbursement of English language course costs, possibility to learn Korean for free, variety of discounts, unlimited access to Copernicus Science Center, monthly integration budget
  • Location: Office in Warsaw Spire near metro station, attractive relocation package, hybrid model

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