Customer Success Manager

2 dni temu

Wrocław, Województwo dolnośląskie, Polska hugetalents Pełny etat

Drive Customer Growth with Hugetalents

Hugetalents, a leading fintech company, is seeking an exceptional Candidate Title: Customer Success Manager - Growth Expert. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through strategic planning and execution.

About the Role:

We are looking for a seasoned professional with a proven track record in customer success to join our fast-paced and dynamic team. The ideal candidate will have excellent communication skills, be fluent in English, and possess a deep understanding of the fintech industry.

Key Responsibilities:

  1. Build strong relationships with key stakeholders at the client side to understand their goals and objectives.
  2. Develop and implement strategic plans to drive upsells, cross-sells, and introduce new products and services.
  3. Conduct regular check-ins, collect customer insights, and address any issues that may arise.
  4. Create and deliver high-quality training and increase product awareness among clients.
  5. Work closely with cross-functional teams, including Support, Sales, and Product, to ensure seamless delivery of customer-centric solutions.

What We Offer:

  • A competitive salary of €12,000 - €16,000 per annum (dependent on experience).
  • A comprehensive benefits package, including private medical healthcare and a Multisport card.
  • A flexible work schedule and the opportunity to work from our office located in the heart of Wrocław Market Square.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Requirements:

  • 3+ years of experience in a finance-related role, preferably in customer success or account management.
  • Excellent verbal and written communication skills, with fluency in English.
  • Strong analytical and problem-solving skills, with the ability to think critically and strategically.
  • Experience working with numbers and Microsoft applications, specifically Excel.
  • A Bachelor's degree in Finance, Accounting, Legal, or a related field, or equivalent education and experience.

About Us:

Hugetalents is a rapidly growing fintech company dedicated to providing innovative solutions for Venture Capital funds in Europe. Our team of experts is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships.

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