IT Support Specialist
1 tydzień temu
Job Title: Application Support Consultant
Job Summary:
We are seeking a highly skilled Application Support Consultant to join our team at Unit4. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring seamless delivery of our solutions.
Key Responsibilities:
- Investigate and resolve technical issues related to Unit4 ERP modules
- Provide timely and effective support to customers via phone, email, or chat
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction
- Document and share knowledge with the team to improve overall support quality
- Identify opportunities for process improvements and implement changes to enhance customer experience
Requirements:
- Thorough knowledge of Unit4 ERP modules and Microsoft technologies
- Strong communication and problem-solving skills
- Previous experience in a customer support role, preferably in a corporate IT environment
- Ability to work in a team environment and prioritize tasks effectively
- Fluent in English, both verbally and written
What We Offer:
At Unit4, we invest in our employees' growth and development. We offer a competitive salary, unlimited vacation policy, and opportunities for career advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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