IT Support Specialist

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Unit4 Pełny etat

Job Title: Application Support Consultant

Job Summary:

We are seeking a highly skilled Application Support Consultant to join our team at Unit4. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring seamless delivery of our solutions.

Key Responsibilities:

  • Investigate and resolve technical issues related to Unit4 ERP modules
  • Provide timely and effective support to customers via phone, email, or chat
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Document and share knowledge with the team to improve overall support quality
  • Identify opportunities for process improvements and implement changes to enhance customer experience

Requirements:

  • Thorough knowledge of Unit4 ERP modules and Microsoft technologies
  • Strong communication and problem-solving skills
  • Previous experience in a customer support role, preferably in a corporate IT environment
  • Ability to work in a team environment and prioritize tasks effectively
  • Fluent in English, both verbally and written

What We Offer:

At Unit4, we invest in our employees' growth and development. We offer a competitive salary, unlimited vacation policy, and opportunities for career advancement. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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