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Technical Service Analyst

2 tygodni temu

Warszawa, Mazovia, Polska Axiom Software Solutions Limited Pełny etat
About Us:
Axiom Software Solutions Limited is a leading provider of innovative software solutions. We are committed to delivering exceptional customer experiences through our cutting-edge technology and dedicated support teams.

Job Description:
We are seeking a highly motivated Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our global customers. Your tasks will include:

Key Responsibilities:
1. Provide technical support to customers via remote and onsite assistance.
2. Investigate and resolve customer complaints in a timely and professional manner.
3. Implement continuous improvement plans for batch and online operations.
4. Collaborate with second-level teams and suppliers to ensure smooth resolution of issues.
5. Analyze metrics to improve and detect deterioration in services.

Requirements:
• 0-3 years of experience in IT support roles.
• Degree in Computer Science or related field.
• Proficiency in incident management frameworks such as ITIL.
• Experience with Service Now and other helpdesk software.
• Familiarity with monitoring applications and tools.

Benefits:
• Opportunity to work with a dynamic and growing company.
• Competitive salary and benefits package.
• Collaborative and supportive work environment.
• Professional development and growth opportunities.