Senior Salesforce ITIL Service Delivery Manager
1 dzień temu
GreenMinds Sp. z o.o. is a leading provider of innovative solutions in the Salesforce ecosystem, specializing in ITIL-based service delivery and management.
Job DescriptionWe are seeking an experienced Salesforce ITIL Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for managing support services, daily engagements, and business metrics.
- Develop and implement effective strategies for service level agreement creation and maintenance.
- Lead a team of support engineers through incident, problem, and change management processes.
- Collaborate with clients to ensure seamless communication and resolution of complaints.
To succeed in this role, you must possess:
- A minimum of 3 years of experience as a Delivery Manager or Service Manager in an international environment.
- Proven track record in IT Support projects using Salesforce technology.
- Strong analytical and problem-solving skills, with the ability to meet tight deadlines.
- Knowledge of the ITIL framework and excellent English language skills (C1 level).
We offer a competitive salary of 150 PLN/hour and flexible working arrangements, allowing you to achieve a perfect work-life balance.
OthersWe look forward to receiving your application and discussing how you can contribute to our team's success.
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