Key Account Strategist for Digital Solutions
3 dni temu
About the Opportunity
At Google, we're committed to helping our advertisers and Sales teams make the most out of our products.
The gTech Ads Customer Support organization is a customer-centric team that provides high-quality support and solutions. As a Senior Product Support Consultant, you'll develop deep product knowledge, manage troubleshooting tasks, and proactively detect and provide resolution to issues.
You may also be responsible for liaising with internal/external stakeholders to communicate on customer issues and questions. Our goal is to ensure our customers benefit from the full potential of Google products.
To achieve this, you'll prioritize and deliver outstanding customer service throughout the customer journey. This includes interacting directly with Google's advertisers, Sales teams, agencies, and partners.
Responsibilities- Apply deep product expertise to solve complex technical customer issues, escalations, and carry out strategic projects.
- Analyze data and insights to create action plans to solve issues at the root cause for our top customers.
- Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients.
- Share insights and provide expertise to our partner teams to support product and process improvements.
Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in a project/program management, consulting, or client-facing role.
Preferred Qualifications:
- Experience in account/campaign management, technical troubleshooting, or customer support, supported by strong communication and stakeholder management skills.
- Experience using Google Ads or other online advertising solutions and the media landscape.
- Ability to work well in a diverse environment with people from all backgrounds, solve problems, and think critically.
- Competitive compensation and bonus opportunities.
- Regular equity refresh opportunities.
- Health and wellbeing benefits, including medical, dental, and vision insurance.
- Financial wellbeing benefits, including paid time off and parental leave.
- Community and personal development opportunities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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