Service Delivery Manager
2 tygodni temu
Key Responsibilities
As a Service Delivery Manager at DB Schenker GBS Bucharest, you will be responsible for ensuring the effective delivery of IT services in line with the company's strategy. This includes coordinating incident responses, conducting root cause analyses, and facilitating recovery efforts. You will also be responsible for documenting and closing resolved incidents, analyzing incident causes to minimize recurrence, and contributing to service improvement initiatives.
Key Skills
- Strong understanding of business and IT processes
- Excellent interpersonal and communication skills
- Ability to work effectively in a changing environment
- Profound knowledge of IT service management processes
Requirements
- Fluent Business English
- Minimum bachelor's degree in Logistics, Computer Science, or related discipline
- Profound IT service management experience
- ITIL qualification
About DB Schenker GBS
DB Schenker GBS is a global logistics network that connects the world. We welcome diversity and thrive on individual backgrounds, perspectives, and skills. We offer support to over 35 countries and provide services in Finance and Accounting, Sales and Business Support, Air and Ocean Supporting Functions.
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