Service Delivery Manager

2 tygodni temu


Warszawa, Mazovia, Polska dbschenker Pełny etat

Key Responsibilities:

  1. Ensure timely and effective incident response, coordination, and resolution in accordance with established procedures and standards.
  2. Analyse and investigate escalated incidents, collaborating with service owners to identify root causes and implement corrective measures.
  3. Oversee recovery activities post-incident resolution, guaranteeing seamless service restoration.
  4. Document and close resolved incidents, maintaining accurate records for future reference.
  5. Conduct root cause analysis to inform service owners on preventive measures, reducing the likelihood of recurrence and contributing to process improvement.
  6. Monitor and report on the performance of incident management processes, providing actionable insights for service improvement.
  7. Enable the development of problem solutions, applying a problem-solving mindset to drive efficiency and effectiveness.
  8. Coordinate the implementation of agreed-upon remedies and preventative measures to mitigate future incidents.
  9. Analyse patterns and trends to inform strategic decisions and drive continuous improvement.
  10. Lead functional initiatives, driving change and innovation within the service management function.
  11. Effectively communicate with stakeholders, ensuring seamless collaboration and information sharing.

Requirements:

  1. Fluent business English (written and spoken).
  2. Minimum bachelor's degree in Logistics, Computer Science, or a related field.
  3. Profound experience in IT service management, preferably in the logistics environment, with a minimum of three years.
  4. ITIL qualification is mandatory.
  5. Desired experience working with Agile Teams and DevOps methodologies.
  6. Willingness to travel occasionally.
  7. Strong leadership skills, open-mindedness, intercultural competence, global mindset, strong communication skills, solution orientation, motivation, willingness to learn, and flexibility.

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