Global Network Service Delivery Manager

7 dni temu


Warszawa, Mazovia, Polska BAT DBS Poland Sp. Z O.o. Pełny etat

We are seeking a seasoned professional to lead our global network service delivery efforts. This role is critical in ensuring that customer requirements are met through effective service management, vendor coordination, and risk management.

The ideal candidate will have 5+ years of business-facing IT experience in a global, highly regulated industry, with a proven track record of managing WAN and LAN environments, including cloud network management (Azure and/or AWS).

This position plays a key role in supporting IT services globally, ensuring the use of standardized IT Service Management (ITSM) processes. The successful candidate will oversee outsourced service capabilities, coordinate with stakeholders on vulnerability management and risk mitigation, and manage budgets for service delivery.

Key responsibilities include:

  • Managing ongoing service delivery and support to meet customer requirements
  • Defining service models and assessing the impact of new or changed services
  • Overseeing outsourced service capabilities and ensuring adherence to service standards
  • Coordinating with stakeholders on vulnerability management and risk mitigation
  • Managing budgets for service delivery, including forecasts and actual vs. planned costs

The salary range for this position is approximately $80,000 - $120,000 per annum, depending on location and experience.

In addition to a competitive salary, we offer a range of benefits, including diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.

We prioritize continuous improvement within a transformative environment, preparing for ongoing changes. Our online learning platforms and personalized growth programs nurture your leadership skills, providing opportunities for internal advancement and career progression.



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