Service Delivery Manager

4 tygodni temu


Warszawa, Mazovia, Polska JTI Pełny etat

We are JTI, a global leader in the tobacco industry, and we are looking for a talented individual to join our Service Management Team. As a Service Manager and Business Product Owner, you will play a key role in ensuring the delivery of high-quality services while driving the strategic direction and development of business products or services.

Your responsibilities will include:

  • Stakeholder Engagement: Building and maintaining strong relationships with clients or internal stakeholders, understanding their needs, and proactively addressing concerns.
  • Product Strategy: Defining and communicating the vision, strategy, and roadmap for business products or services, aligning with organizational goals and objectives.
  • Requirement Prioritization: Collaborating with stakeholders to gather requirements, prioritize feature enhancements, and new capabilities based on business value and customer impact.
  • Performance Monitoring: Monitoring service and product performance metrics, analyzing trends, and identifying areas for improvement to enhance service quality and product effectiveness.
  • Continuous Improvement: Driving continuous improvement initiatives to streamline processes, optimize resource utilization, and enhance service delivery and product quality.
  • Change Management: Leading change management efforts related to service delivery processes and product development, ensuring smooth transitions and minimal disruption to stakeholders.
  • Team Leadership: Providing leadership and guidance to teams of service delivery professionals and cross-functional product development teams, fostering a culture of collaboration and innovation.

We are looking for a candidate with strong communication skills, strategic thinking, and experience in stakeholder management, product management, and Agile methodologies. If you are a motivated and results-driven individual who is passionate about delivering high-quality services and innovative products, we encourage you to apply for this exciting opportunity.


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