Service Delivery Manager

3 tygodni temu

Warszawa, Mazovia, Polska GXO Logistics, Inc. Pełny etat
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at GXO Logistics, Inc. As a Service Delivery Manager, you will be responsible for ensuring the quality of IT services meets the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

Key Responsibilities:
  • Maintain ITIL-based ownership of incidents and changes inclusive of Major Incidents and facilitate the communication of incident updates to the different stakeholders provided by the support teams.
  • Understand the user experience of systems and act as a liaison between Business and IT. Align service levels and oversee IT service performance accordingly.
  • Maintain ITIL-based ownership of support and services including incident, problem, release, change management processes. Manage initiatives, risks, mitigation plans, KPIs and related reports.
  • Drive continuous improvement of IT service delivery, IT performance and related service management toolset.
  • Manage internal and external service providers.
  • Oversee app and infrastructure upgrades, modifications and deployments.
Requirements:
  • A minimum of 3 years experience in a role touching various disciplines in IT preferably in a (Contract) Logistics / Supply Chain environment.
  • Excellent knowledge in English language, oral and written. German would be a plus.
  • Proactive in recognizing risks and solving issues in close collaboration with the different IT teams and project owners.
  • Previous experience in an ITIL-based Service desk.
  • Experience with Service Now is considered a plus.
  • Not reluctant to work on the weekend/evenings when the customer would require/has urgent issues occasionally.
  • Must aspire to a culture of service excellence: always putting the customer, our people and our business come first.
  • Good communication skills and the ability to explain appropriately at several levels of the organization.
  • ITIL certified.
  • Team player able to work effectively at all levels of an organization.
We Offer:
  • Employment contract.
  • Friendly working atmosphere in a large, international organization.
  • Benefits:
  • Lux Med medical care co-financed by the employer.
  • MyBenefit cafeteria (including Multisport).
  • Group life insurance.
  • English lessons.
  • Hybrid work.
  • Opportunity for professional development within the GXO group.

By applying for this role, you acknowledge that you have read and understood the job description and requirements. We look forward to reviewing your application.

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