Service Delivery Manager

22 godzin temu

Warszawa, Mazovia, Polska GXO Logistics, Inc. Pełny etat
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team at GXO Logistics, Inc. As a Service Delivery Manager, you will be responsible for ensuring the quality of IT services meets the needs of the business, supporting the management of the delivery of services from internal resources as well as third-parties and acting as a service interface between the business and IT.

Key Responsibilities:
  • Maintain ITIL-based ownership of incidents and changes inclusive of Major Incidents and facilitate the communication of incident updates to the different stakeholders provided by the support teams.
  • Understand the user experience of systems and act as a liaison between Business and IT. Align service levels and oversee IT service performance accordingly.
  • Maintain ITIL-based ownership of support and services including incident, problem, release, change management processes. Manage initiatives, risks, mitigation plans, KPIs and related reports.
  • Drive continuous improvement of IT service delivery, IT performance and related service management toolset.
  • Manage internal and external service providers.
  • Oversee app and infrastructure upgrades, modifications and deployments.
Requirements:
  • A minimum of 3 years experience in a role touching various disciplines in IT preferably in a (Contract) Logistics / Supply Chain environment
  • Excellent knowledge in English language, oral and written. German would be a plus.
  • Proactive in recognizing risks and solving issues in close collaboration with the different IT teams and project owners.
  • Previous experience in an ITIL-based Service desk.
  • Experience with Service Now is considered a plus.
  • Not reluctant to work on the weekend/evenings when the customer would require/has urgent issues occasionally.
  • Must aspire to a culture of service excellence: always putting the customer, our people and our business come first.
  • Good communication skills and the ability to explain appropriately at several levels of the organization.
  • ITIL certified.
  • Team player able to work effectively at all levels of an organization.
We Offer:
  • Employment contract
  • Friendly working atmosphere in a large, international organization
  • Benefits:

Lux Med medical care co-financed by the employer

MyBenefit cafeteria (including Multisport)

group life insurance

English lessons

hybrid work

  • Opportunity for professional development within the GXO group

Aplikacje prosimy przesyłać klikając APLIKUJ. Informujemy, że skontaktujemy się tylko z wybranymi kandydatami.

Klikając w przycisk "APLIKUJ" wyrażasz zgodę na przetwarzanie przez GXO Logistics Poland Sp. Z Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. W każdym momencie możesz cofnąć zgodę kontaktując się z nami pod adresem

Po upływie 24 miesięcy od momentu aplikowania Twoje dane zostaną usunięte z naszych baz danych.

Prosimy o dodanie w Państwa dokumentach aplikacyjnych klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych przez GXO Logistics Poland Sp. z w celach rekrutacji na stanowisko Service Delivery Manager".

  • Service Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    We are JTI, a global leader in the tobacco industry, and we are looking for a talented individual to join our Service Management Team as a Service Delivery Manager and Business Product Owner.This dynamic role will involve ensuring the delivery of high-quality services while driving the strategic direction and development of business products or services. You...

  • Service Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska dbschenker Pełny etat

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at DB Schenker GBS Bucharest. As a key member of our accounting excellence and supporting activities team, you will be responsible for ensuring the smooth operation of our digital products and services.Key ResponsibilitiesManage and coordinate incident response activities to...

  • Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska N-iX Pełny etat

    Delivery Manager Job DescriptionN-iX is seeking a skilled Delivery Manager to oversee the successful delivery of projects and ensure client satisfaction.Key Responsibilities:Participate in contract negotiation processes to secure favorable terms for the companySupport team ramp-up and onboarding, including recruitment, team formation, and process...

  • Recruitment Service Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska EWL Pełny etat

    Opis StanowiskaPoszukujemy doświadczonego Recruitment Service Delivery Managera, który będzie odpowiedzialny za zarządzanie realizacją zamówień i czasem dostarczenia pracowników na dedykowanym rynku. Będziesz zarządzał kosztami rekrutacji, monitorował efektywność i wprowadzał zmiany. Współpracujesz z Kierownikami Struktur Rekrutacyjnych i...

  • Logistics Specialist for Service Parts Delivery

    5 godzin temu

    Warszawa, Mazovia, Polska Siemens Healthcare Sp. z o.o. Pełny etat

    Logistics Specialist for Service Parts DeliveryWe are seeking a highly motivated and organized Logistics Specialist to join our team in Warsaw, Poland. As a key member of our operational order fulfillment team, you will be responsible for managing orders through the complete delivery cycle, ensuring timely and accurate delivery of service parts to our...

  • Product Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Evolution Pełny etat

    Product Delivery Manager - GamesJoin Evolution and take on a challenging role as a Product Delivery Manager - Games. As a key member of our Live Games Department, you will be responsible for shaping the future of our main company products and overseeing all aspects of product development, delivery, and governance.Key Responsibilities:Define the scope and...

  • Technical Service Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Baxter Pełny etat

    Technical Service ManagerBaxter is embarking on a transformative journey to separate its ~$5B Kidney Care segment into a standalone company, Vantive. As a Technical Service Manager, you will play a pivotal role in shaping the future of kidney care and other vital organ support.Key ResponsibilitiesLead the delivery of Segment-based applications that enable...

  • Service Manager

    5 godzin temu

    Warszawa, Mazovia, Polska Carrier Pełny etat

    About the RoleWe are seeking a highly skilled Service Manager to join our team at Carrier. As a key member of our service network, you will be responsible for developing and implementing a service network footprint, performance development, and sustainability strategy.Key Responsibilities:Develop and implement a service network strategy to optimize...

  • Engineering Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska JTI Pełny etat

    About the RoleThis is an exciting opportunity to join the Digital Technology Department at JTI as an Engineering Delivery Manager. In this role, you will be responsible for leading the delivery of digital solutions, ensuring that they meet the highest standards of quality and are aligned with the company's business vision.Key ResponsibilitiesLead the...

  • Customer Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Xperi Holding Corporation Pełny etat

    About the Role:We are seeking a highly skilled Customer Delivery Manager to join our Smart TV Media Platform business unit. As a key member of our team, you will be responsible for leading and coordinating internal teams to deliver programs of work, working closely with external partners and customers.Key Responsibilities:Team Leadership: Inspire, drive, and...

  • Customer Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Xperi Holding Corporation Pełny etat

    About the Role:We are seeking a highly skilled Customer Delivery Manager to join our Smart TV Media Platform business unit in Warsaw or Wroclaw, Poland. As a key member of our Customer Delivery department, you will be responsible for leading and coordinating internal teams to deliver programs of work, working closely with external partners and customers.Key...

  • Customer Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Xperi Holding Corporation Pełny etat

    About the Role:We are seeking a highly skilled Customer Delivery Manager to join our Smart TV Media Platform business unit. As a key member of our team, you will be responsible for leading and coordinating internal teams to deliver programs of work, working closely with external partners and customers.Key Responsibilities:Team Leadership: Inspire, drive, and...

  • Senior Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Daxx Pełny etat

    At Grid Dynamics, we are seeking a Senior Delivery Manager to oversee multiple teams and projects in Poland, driving the delivery of next-generation platforms and solutions to our clients.Key ResponsibilitiesManage multiple projects and globally distributed engineering teams using Agile methodologiesEstablish and maintain reliable delivery processes in...

  • Customer Delivery Manager

    5 godzin temu

    Warszawa, Mazovia, Polska Xperi Holding Corporation Pełny etat

    About the Role:Xperi Holding Corporation is seeking a skilled Customer Delivery Manager to join our Smart TV Media Platform business unit. As a key member of our Customer Delivery department, you will be responsible for leading and coordinating internal teams to deliver programs of work, working in concert with external partners and customers.Key...

  • Product Delivery Manager

    5 godzin temu

    Warszawa, Mazovia, Polska Evolution Pełny etat

    Job Title: Product Delivery Manager - Game Team LeadAt Evolution, we are seeking a highly skilled Product Delivery Manager to lead our Game Team and drive the success of our award-winning games portfolio. As a key member of our Live Games Department, you will be responsible for overseeing all aspects of product development, delivery, and governance.Key...

  • Service Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Carrier Pełny etat

    About the RoleWe are seeking a highly skilled Service Manager to join our team at Carrier. As a key member of our service network, you will be responsible for developing and implementing a service network footprint, performance development, and sustainability strategy. This role requires a strong analytical mindset, excellent technical skills, and the...

  • Agile Delivery Manager

    22 godzin temu

    Warszawa, Mazovia, Polska RITS Pełny etat

    RITS - Firma Oferująca Usługi ProgramistyczneRITS to firma informatyczna, która oferuje najwyższej jakości usługi programistyczne zarówno dla rynku polskiego, jak i międzynarodowego. Jesteśmy dumni, że należymy do grona najszybciej rozwijających się spółek technologicznych. Naszym priorytetem jest jakość oraz innowacyjność dostarczanych...

  • Strategic Service Accounts Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Vertiv Pełny etat

    Job Title: Strategic Service Accounts ManagerAt Vertiv, we are committed to delivering exceptional service to our customers. We are seeking a highly skilled and experienced Strategic Service Accounts Manager to join our team in EMEA.Job Summary:The Strategic Service Accounts Manager will be responsible for driving growth in Service sales and profitability...

  • Delivery Lead Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Mondelēz International Pełny etat

    About This RoleWe are seeking a highly skilled Delivery Lead Manager to join our team at Mondelēz International. As a key member of our Business Intelligence team, you will be responsible for driving the implementation of Business Intelligence solutions that support our business goals.Key ResponsibilitiesCollaborate with business stakeholders to understand...

  • Delivery Lead Manager

    22 godzin temu

    Warszawa, Mazovia, Polska Mondelēz International Pełny etat

    About the RoleWe are seeking a highly skilled Delivery Lead Manager to join our team at Mondelēz International. As a key member of our Business Intelligence team, you will be responsible for driving the implementation of Business Intelligence solutions that support our business goals.Key ResponsibilitiesCollaborate with business stakeholders to understand...