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Service Delivery Manager

1 miesiąc temu

Warszawa, Mazovia, Polska dbschenker Pełny etat

Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at DB Schenker GBS Bucharest. As a key member of our accounting excellence and supporting activities team, you will be responsible for ensuring the timely and effective resolution of incidents and problems.

Key Responsibilities

  • Investigate and resolve incidents and problems in accordance with agreed procedures and standards.
  • Collaborate with service owners to identify and implement solutions to prevent recurrence.
  • Develop and implement process improvements to enhance service delivery.
  • Monitor and analyze metrics to optimize incident and problem management processes.
  • Communicate effectively with stakeholders to ensure timely and effective resolution of incidents and problems.

Requirements

  • Profound knowledge of IT service management processes and procedures.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Fluent Business English (written and spoken).

About Us

DB Schenker GBS Bucharest is a global employer with a diverse and inclusive work environment. We offer a range of benefits and opportunities for career growth and development. If you are a motivated and experienced Service Delivery Manager looking for a new challenge, please apply today.