Senior IT Service Delivery Manager

2 tygodni temu


Warszawa, Mazovia, Polska WINGED IT SP Z O O Pełny etat
About the Role
We are seeking a talented Senior Service Manager to join our Advanced Service Management Team. As a key member of our team, you will be responsible for managing various processes along the IT Service lifecycle, with a focus on Continual Service Improvement.

Key Responsibilities
• Coordinate software development (maintenance and enhancement) and support activities
• Deliver and coordinate software releases
• Secure service partners and vendors to meet contractual obligations
• Define, measure, and report on service deliverables
• Provide creative approaches, direction, and leadership to the team
• Build and manage business relationships with international customers and stakeholders

Requirements
• At least 5+ years of experience in business and IT service/projects
• ITIL Certificate
• Fluency in English (at least C1)
• Strong experience in leading full-cycle IT operations
• Experience in large software product organizations and delivering software releases globally
• Excellent communication skills for interacting with a broad range of stakeholders
• Knowledge of Service Management tools (Service Now, Jira)
• Knowledge of Risk Management

What We Offer
• Fully remote work (Poland based)
• Stable and long-term collaboration with various global projects
• Opportunity to play a key role in a rapidly growing company
• Great opportunity for personal development, support, and training
• Possibility to work in a friendly multinational team of experts
• Contact with the newest technologies

Benefits
• Flexible working time
• Integration events
• Work in an international team
• Enjoy a great work-life balance in a stable and supportive environment

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