Network Operations Service Delivery Manager
5 dni temu
Estimated Salary: 120,000 PLN per year (based on industry standards and location)
About the Role:We are seeking an experienced Network Operations Service Delivery Manager to oversee the delivery of network operations services and support. This critical role ensures customer requirements are met through effective service management, vendor coordination, and risk management.
Key Responsibilities:- Manage ongoing service delivery and support to meet customer requirements, ensuring seamless service experience.
- Define service models and assess the impact of new or changed services on our global IT infrastructure.
- Oversee outsourced service capabilities and ensure adherence to service standards, fostering strong relationships with vendors.
- Coordinate with stakeholders on vulnerability management and risk mitigation, protecting our networks from potential threats.
- Manage budgets for service delivery, including forecasts and actual vs. planned costs, to ensure efficient resource allocation.
- Participate in internal and external service review meetings, driving continuous improvement and innovation in our service delivery processes.
- Use standardized ITSM processes for service monitoring and performance improvement, ensuring our services align with global best practices.
- Manage relationships with 3rd party vendors, ensuring non-commercial operational alignment and maximum value.
- 5+ years of business-facing IT experience in a global, highly regulated industry, with a proven track record in managing WAN and LAN environments.
- Strong experience in cloud network management (Azure and/or AWS), with certifications such as Cisco Certified Network Associate (CCNA).
- Proven ability to manage in-sourced and outsourced IT services in a global organization, with a focus on delivering exceptional results.
- Diverse health plans to suit individual needs.
- Initiatives for work-life balance, promoting employee well-being.
- Transportation support and flexible holiday plans for enhanced work flexibility.
- Incentives for outstanding performance and contribution.
- Online learning platforms for career development and growth.
- Personalized growth programs and continuous improvement environment.
- Remote work opportunities and flexible working time arrangements.
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