Italian Language Collections and Disputes Expert

6 dni temu


Kraków, Lesser Poland Capgemini Pełny etat
Job Description

We are seeking a skilled Collection Specialist with expertise in Italian language to join our O2C department. As a key member of our team, you will provide critical support with daily tasks, including coding and clearing deductions, researching dispute and deductions validity, reconciling accounts, identifying root causes of frequently occurring deductions and disputes, negotiating payment solutions with customers, and building strong relationships with external customers.

Responsibilities
  • Support the O2C team with daily tasks, including coding and clearing deductions, researching dispute and deductions validity, and reconciling accounts.
  • Negotiate and implement payment solutions with customers, ensuring timely resolution of disputes and deductions.
  • Identify root causes of frequently occurring deductions and disputes, analyzing data to inform solutions.
Requirements
  • Fluent knowledge of English and Italian languages (C1 level).
  • At least 6 months of experience in O2C department.
  • Problem-solving skills, good attention to details, very good customer service skills, and client-focus attitude.
  • Good knowledge of Microsoft Excel and SAP.
  • Bachelor degree or student status.


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