Collection Specialist with Italian Language Expertise

3 dni temu


Kraków, Lesser Poland Capgemini Pełny etat
Company Overview

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

About the Role
  • This position is part of our O2C department, where you will provide help with daily tasks such as coding and clearing deductions, researching dispute and deductions validity, reconciling accounts, identifying root cause of frequently occurring deductions and disputes, negotiating payment solutions with customers, and building strong relationships with external customers.
Key Responsibilities
  • Provide support to the O2C team with daily tasks, including coding and clearing deductions, researching dispute and deductions validity, and reconciling accounts.
  • Negotiate and implement payment solutions with customers, ensuring timely resolution of disputes and deductions.
  • Identify root causes of frequently occurring deductions and disputes, analyzing data to inform solutions.
Requirements
  • Fluent knowledge of English and Italian languages (C1 level).
  • At least 6 months of experience in O2C department.
  • Problem-solving skills, good attention to details, very good customer service skills, and client-focus attitude.
  • Good knowledge of Microsoft Excel and SAP.
  • Bachelor degree or student status.


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