Technical Support Specialist

9 godzin temu


Gdańsk, Polska EPAM Systems Pełny etat

Overview

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As a Technical Support Specialist, you will be part of our dynamic team providing top-tier support for client's products and solutions. This role involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project.

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About the Role

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We are seeking an experienced Technical Support Specialist with expertise in cloud solutions to work on our project to grow. The position is related to support but from a development perspective, this means that we will be working with issues that other developers around the world are facing.

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Responsibilities

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  • Provide solutions for external users and developers by troubleshooting their code
  • Offer technical and development support to users of Firebase products, solutions, and APIs
  • Detect and document bugs and feature inquiries, collaborating with internal teams and customers for effective resolution
  • Work together with internal teams to improve cloud products
  • Facilitate assistance and guidance to users via public forums
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Requirements

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  • Capability to read and understand code and craft sample codes to replicate customer issues
  • Proficient knowledge of Linux and Support.Application tools
  • Understanding of at least one programming language: JavaScript, with Swift, Kotlin, Objective-C, Java, Python, PHP, C, or Go preferred
  • Flexibility to execute Unix-based systems command line instructions
  • Basic familiarity with databases
  • Background in networking is beneficial
  • Qualifications in API development and experience with REST and JSON APIs
  • Expertise in systems involving authentication and access control
  • Proficiency in troubleshooting, including reading and interpreting logs and stack traces
  • Strong analytical capabilities related to metrics and user behavior
  • Skills in researching using internal databases and public documentation sources like Google Developers, StackOverflow, GitHub, etc
  • A robust sense of business ownership and customer orientation
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Benefits

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  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
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What We Offer

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At EPAM Systems, we provide growth opportunities and support our employees' professional development through outstanding career roadmap, leadership development, career advising, soft skills, and well-being programs.

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Join Our Team

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If you're ready to make an impact in a dynamic environment, we encourage you to apply for this exciting opportunity.



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