Technical Support Specialist
9 godzin temu
Overview
">As a Technical Support Specialist, you will be part of our dynamic team providing top-tier support for client's products and solutions. This role involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project.
">About the Role
">We are seeking an experienced Technical Support Specialist with expertise in cloud solutions to work on our project to grow. The position is related to support but from a development perspective, this means that we will be working with issues that other developers around the world are facing.
">Responsibilities
">- Provide solutions for external users and developers by troubleshooting their code
- Offer technical and development support to users of Firebase products, solutions, and APIs
- Detect and document bugs and feature inquiries, collaborating with internal teams and customers for effective resolution
- Work together with internal teams to improve cloud products
- Facilitate assistance and guidance to users via public forums
Requirements
">- Capability to read and understand code and craft sample codes to replicate customer issues
- Proficient knowledge of Linux and Support.Application tools
- Understanding of at least one programming language: JavaScript, with Swift, Kotlin, Objective-C, Java, Python, PHP, C, or Go preferred
- Flexibility to execute Unix-based systems command line instructions
- Basic familiarity with databases
- Background in networking is beneficial
- Qualifications in API development and experience with REST and JSON APIs
- Expertise in systems involving authentication and access control
- Proficiency in troubleshooting, including reading and interpreting logs and stack traces
- Strong analytical capabilities related to metrics and user behavior
- Skills in researching using internal databases and public documentation sources like Google Developers, StackOverflow, GitHub, etc
- A robust sense of business ownership and customer orientation
Benefits
">- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
What We Offer
">At EPAM Systems, we provide growth opportunities and support our employees' professional development through outstanding career roadmap, leadership development, career advising, soft skills, and well-being programs.
">Join Our Team
">If you're ready to make an impact in a dynamic environment, we encourage you to apply for this exciting opportunity.
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