Technical Support Specialist for E-Learning Automation
3 dni temu
XtraMile is an innovative company that specializes in developing e-learning automation platforms. We help organizations succeed by automating employee training, making it more efficient and effective.
Job Description
We are seeking a highly skilled Customer Technical Support professional to join our team. As a key member of our support department, you will work closely with our users to provide technical solutions and support for our platform. Your primary responsibility will be to troubleshoot platform-related issues, providing timely and accurate assistance to ensure a seamless user experience.
Required Skills and Qualifications
To be successful in this role, you must have a passion for problem-solving and a knack for helping others. You should have at least 1+ years of experience in technical customer service or a related field. Proficiency in database management (MsSQL) and API knowledge (REST/JSON) are essential. Additionally, you should be able to read and understand code, preferably in Typescript or C#. Experience working with web applications and excellent written and verbal communication skills in English are also required.
Benefits
As a valued member of our team, you can expect a non-corporate work atmosphere where you'll have a real impact on the development of our platform. You'll have the freedom to contribute ideas and participate in decision-making processes. We offer flexible working hours and partial remote work options, allowing you to maintain a healthy work-life balance. Access to the latest technologies, including Copilot and GPT Plus, will also be available to you.
What We Expect from You
- Ability to work independently and manage time effectively in a remote environment
- Excellent research skills using internal databases and external resources like Stack Overflow, GitHub, and developer documentation
Nice to Have
- Knowledge of authentication and access control mechanisms
- Familiarity with cloud environments (e.g., Azure) and tools (we use Jira, Hubspot, Azure AD, Ms Teams, Confluence)
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