ServiceNow Enterprise Support Specialist

8 godzin temu


Gdańsk, Polska EPAM Systems Pełny etat

We are seeking a highly skilled ServiceNow Operations Specialist to support applications within our ServiceNow enterprise instances.

In this role, you will collaborate closely with internal teams to provide critical support and implement necessary system updates to enhance functionality and performance.

This position offers the chance to contribute to the optimization of our ServiceNow environment by working with a global community of engineers.

Responsibilities
  • Supervise and respond to incidents in the support queue
  • Test new upgrades and features to ensure seamless integration
  • Manage and maintain the ServiceNow platform for optimal availability, performance, and reliability
  • Monitor and manage incident, problem, and change management processes within the ServiceNow environment
  • Coordinate with cross-functional teams to resolve operational issues
  • Resolve vulnerabilities and update plugins as needed
  • Work with a community of engineers globally to develop and implement detailed documentation for users and admins
Requirements
  • Minimum of 5 years of experience in ServiceNow operations or a similar role
  • Strong communication and collaboration skills with the ability to work effectively in a team
  • Proficiency in ServiceNow administration including Incident Management, Problem Management, Change Management, Service Catalog, Asset Management, and CMDB
  • Experience in managing and troubleshooting ServiceNow workflows, business rules, notifications, and SLAs
  • Strong knowledge of ServiceNow integrations using APIs, web services, and middleware
  • Excellent problem-solving and analytical skills with attention to detail
  • Ability to balance multiple assignments simultaneously while maintaining high productivity
  • Bachelor's degree in a related technical field or equivalent professional experience
  • Some familiarity with JavaScript, HTML, CSS, AngularJS, PowerShell, and Shell Commands
About EPAM Systems

EPAM is a leading global provider of digital platform engineering and development services.

We are committed to having a positive impact on our customers, employees, and communities.

We embrace a dynamic and inclusive culture that fosters innovation and growth.

Benefits
  • Opportunity to work with a global community of engineers and contribute to innovative projects
  • Dedicated, creative, and diverse community that supports personal and professional growth
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Relocation within our 50+ offices
  • Growth opportunities through leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Language classes in English and Polish for foreigners
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social, and well-being events


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