IT Application Support Specialist
1 miesiąc temu
About Us
We are ERGO Technology & Services, a leading provider of state-of-the-art IT solutions to everyday problems. Established in 2021, we have combined the strengths and best practices of ERGO Digital IT and Atena to create a unique entity. As part of ERGO Technology & Services Management AG, we support millions of internal and external customers worldwide.
In 2022, we expanded our scope by creating a Business Services unit, focusing on non-IT value addition and contributing to ERGO's growth. Our commitment to innovation and meeting evolving client needs has led us to implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services.
Job OverviewWe are seeking an enthusiastic and motivated Senior IT Support Specialist (OpenText) for our IT unit Business Solutions – Digital & Automation. This role requires supporting smooth application operations, project activities, and application maintenance. You will provide application support services to users or service delivery functions and contribute to the operations of dedicated applications or groups.
The ideal candidate is passionate about delivering innovative solutions and eager to work in a fast-paced global financial and asset management services environment.
Key Responsibilities- Application Support: Ensure smooth operation of applications, develop project releases, and take over internal product responsibility for IT products or product groups.
- Risk Management: Ensure compliance with required IT and risk controls, stable and secure maintenance of OpenText products (SAP and NON-SAP).
- Agile Methodologies: Support Product Managers as Requirements lead to manage and prioritize the backlog using MR Essentials agile methodology framework.
- Incident Management: Collaborate with Product Managers in controlling and monitoring external providers regarding Incidents and Change Management of applications or application groups.
- Service Offerings: Advise business departments or IT colleagues on service offerings and collaborate in transition projects and further development of the service.
To be successful in this role, you will need:
- English Fluency
- 5+ Years of Experience in a fast-paced, global, and regulated business environment.
- Strong Understanding of technology, ability to understand customer problems, solutions, and possible impacts.
- ITIL Processes knowledge to collaborate with infrastructure, operation, development, and technical architecture.
- Content Management Solutions experience with OpenText Content Server.
- OpenText Client Products knowledge.
- Cloud Infrastructure knowledge and proven quality and result orientation.
- Planning, Coordination, and Organizational Skills.
We offer a competitive salary and benefits package, including:
- $85,000 - $110,000 per year based on experience.
- A medical package, sports card, and numerous sports sections.
- Flexible working hours, a confidential employee assistant program, and remote working options.
- Numerous workshops, training courses, and digital learning platforms.
- Participation in CSR activities and team-building events.
We strive to create a healthy work-life balance and offer various perks to support your well-being.
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