IT Support Specialist for Application Maintenance and Development

2 dni temu


Gdańsk, Polska ERGO Technology & Services Pełny etat
About ERGO Technology & Services

ERGO Technology & Services S.A. is a cutting-edge technology company that has been providing innovative IT solutions to its clients since 2021. With the integration of ERGO Digital IT and Atena, we have leveraged both companies' strengths and best practices to support millions of internal and external customers with state-of-the-art IT solutions.

Job Overview

We are seeking a highly motivated Senior IT Support Specialist to join our Business Solutions – Digital & Automation team. As a key member of our team, you will be responsible for ensuring the smooth operation of our applications and supporting project activities, including transition from transform to support processes.

In this role, you will provide application maintenance and support services to users or service delivery functions and contribute to the operations of a dedicated application or group of applications. If you are passionate about delivering innovative solutions and eager to work in a fast-paced global financial and asset management services environment, this is an excellent opportunity for you.

Key Responsibilities
  • Application Support: Providing timely and effective support to users and stakeholders to ensure seamless application operation and development of project releases for multiple applications in your portfolio.
  • Product Responsibility: Taking over the internal product responsibility for IT products or product groups, ensuring compliance with required IT and risk controls.
  • OpenText Support: Supporting the stable and secure maintenance of OpenText products (SAP and NON-SAP), collaborating with Product Managers as Requirements lead to manage and prioritize the backlog using our agile methodology framework MR Essentials.
  • Incident and Change Management: Supporting Product Managers with controlling and monitoring of external providers with regards to Incidents and Change Management of applications or application groups in the area of responsibility.
Requirements
  • Fluency in English: Strong communication skills in English, both written and verbal.
  • Technical Expertise: 5+ years of experience in delivering results in a fast-paced, global, and regulated business environment, with a strong understanding of technology and ability to understand and articulate customer problems, solutions, and possible impacts.
  • ITIL Processes: Experience with ITIL processes to collaborate with infrastructure, operation, development, and technical architecture.
  • Content Management Solutions: Knowledge of Content Management solutions as OpenText Content Server is a must.
  • Cloud Infrastructure: Knowledge of cloud infrastructure, and a proven quality and result orientation.
Salary and Benefits

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, plus a range of benefits, including medical package, sports card, flexible working hours, and numerous sports sections, to name a few.

About Us

At ERGO Technology & Services, we value diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and supported. Join us in shaping the future of technology and innovation



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