E-Learning Support Specialist

2 tygodni temu


Bernarda Chrzanowskiego Gdańsk, Polska XtraMile Pełny etat

XtraMile is a fast-growing e-learning automation platform that helps companies automate employee training. We're looking for an experienced Technical Customer Support professional to join our team.

We offer a competitive salary of $80,000 - $110,000 per year, depending on experience and location. Our company culture values work-life balance, flexibility, and continuous learning. You'll have the opportunity to work with modern technologies and contribute to the development of our e-learning platform.

About the Job

We're seeking a skilled technical support specialist who can troubleshoot issues and provide solutions to our users. As a member of our support team, you'll be responsible for:

  • Providing technical support and troubleshooting platform-related issues
  • Collaborating with our development team to identify and document bugs and feature requests
  • Working with internal teams to continuously improve our platform and user experience

You'll be working remotely most of the time, but we meet once a week in our office in Gdansk. You'll need to have excellent written and verbal communication skills in English, as well as basic database knowledge and experience working with APIs.

Requirements

To succeed in this role, you should have:

  • 1+ years of experience in technical customer service or developer/tester role
  • Basic database knowledge (MsSQL) and experience working with APIs (REST/JSON)
  • Ability to read and understand code (preferably Typescript, C#)
  • Experience working with web applications
  • Excellent written and verbal communication skills in English
Benefits

We offer a range of benefits, including:

  • Competitive salary and bonuses
  • Flexible working hours and remote work options
  • Access to the latest technologies and opportunities for continuous learning
  • A non-corporate work atmosphere where you'll have a real impact
What's Next?

If you're passionate about solving technical problems and providing exceptional customer support, we'd love to hear from you. Our recruitment process typically involves a phone screening, technical interview, and culture fit interview. We're looking forward to meeting our next team member



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