Technical Support Specialist

18 godzin temu


Piastowska Gdańsk, Polska Quod Financial Pełny etat
About Quod Financial

We are at the forefront of OMS/EMS trading technologies, driving innovation with cutting-edge solutions like algorithmic trading, intelligent order routing, and AI/ML-powered decision-making tools. Our mission is to empower financial institutions to navigate the complexities of global markets with confidence.

Our Vision

We strive to be the trusted partner for financial institutions seeking reliable and efficient trading solutions. Our team of experts works tirelessly to ensure seamless communication between clients and internal teams, ensuring our clients' needs are met with precision and speed.

The Role

As a Support Engineer (Trainee-Junior) at Quod Financial, you will be responsible for bridging the gap between clients and internal teams, providing top-notch support for our product suite. This includes troubleshooting and resolving issues related to our backend microservices, scripts, interfaces, and trading APIs (FIX, REST).

Key Responsibilities:
  • Become the first point of contact for clients, addressing their queries and concerns in a professional and timely manner.
  • Work collaboratively with development, QA, and management teams to resolve complex issues and enhance our solutions.
  • Contribute to the development of knowledge base articles, guides, and other resources to aid in client onboarding and ongoing support.
Requirements:

To succeed in this role, you should possess a strong passion for technology, excellent problem-solving skills, and exceptional communication abilities. Your technical expertise should include proficiency in Linux (CLI), bash or Python scripting, and SQL. Additionally, you should be able to work effectively in a fast-paced environment, navigating multiple priorities and deadlines.

What We Offer:
  • A stable, long-term project that provides opportunities for growth and professional development.
  • A supportive team environment that values innovation, creativity, and collaboration.
  • Competitive compensation and benefits package, including annual paid vacation and sick leave.
  • A chance to work with cutting-edge financial technologies that shape the global trading landscape.


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