Aktualne oferty pracy związane z Hybrid Customer Service Manager Wroclaw - Wrocław, Województwo dolnośląskie - Genpact
-
Customer Service Specialist
5 dni temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatWe are seeking an experienced Customer Service Specialist to join our team in Wroclaw. The successful candidate will be responsible for providing high-quality customer support and services to our clients.Key Responsibilities:Respond to customer inquiries via email, telephone, or systemDeal with service requests, make service order entries in SAP/Service Max,...
-
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Description - Customer Care for Service Department – Management Trainee – German – Hybrid Wroclaw (LIF019903)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create...
-
Customer Service Manager
7 dni temu
Wrocław, Województwo dolnośląskie, Polska Hays Poland Pełny etatCustomer Service Manager - Global SCMWroclawNR REF.: 1192348Due to development of our client, an international company in the automotive / new technologies industry with an established market position, we are looking for people for the position of Supply Chain Management – Customer Service Manager.The Global Customer Service Manager is responsible for...
-
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Description - Customer Care Services – Senior Process Associate –German – Hybrid Wroclaw (LIF019968)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value...
-
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob Description - Customer Care Services – Senior Process Associate –German – Hybrid Wroclaw (LIF019934)Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value...
-
Customer Service Manager
1 dzień temu
Wrocław, Województwo dolnośląskie, Polska HAYS POLAND Sp. z o.o. Pełny etatDue to development of our client, an international company in the automotive / new technologies industry with an established market position, we are looking for people for the position of Supply Chain Management – Customer Service Manager.The Global Customer Service Manager is responsible for leading and managing customer service operations across multiple...
-
Customer Service Manager with German
6 dni temu
Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etatCustomer Service Manager with German - Central Europe region (m/f/x)Customer Service Manager with German - Central Europe region (m/f/x)Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01148161Job Description:The Impact You'll Make in this RoleAs a Customer Service Manager for Central Europe...
-
Customer Service Manager with German
3 dni temu
Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etat3M Customer Service Manager with German - Central Europe region (m/f/x) in WROCLAW , PolandJob Description:The Impact You'll Make in this RoleAs a Customer Service Manager for Central Europe Region you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be...
-
Wroclaw, Poland
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Qatar Airways Pełny etatJob Description - Wroclaw, Poland | Spanish Speaker | Airline Customer Contact Centre Agent (216177)Job PostingMar 8, 2025, 11:23:12 AMPrimary LocationWroclaw - WROUnposting DateOngoingDescriptionBe part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Spanish speakers to join as Customer Contact Centre Agents.As a Customer...
-
Service Management Trainee German Wroclaw
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatJob OverviewWe are seeking a highly skilled and motivated Service Management Trainee German Wroclaw to join our team. As a Customer Care Lead Technical Service Organization, you will be responsible for providing administrative front and back-office support to the Technical Service Organization in the assigned geographical territory.Main...
-
Wroclaw, Poland
18 godzin temu
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatSocial network you want to login/join with:Client:Qatar Duty FreeLocation:Wroclaw, PolandJob Category:OtherEU work permit required:YesJob Reference:124ccd46886bJob Views:5Posted:16.03.2025Job Description:Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.We are looking for Spanish speakers to join as Customer Contact Centre Agents.As...
-
Customer Service Manager
4 dni temu
Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etatJob DescriptionThe Impact You'll Make in this RoleAs a Customer Service Manager for North Europe region, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.You will partner with the...
-
Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etatWe are seeking a highly skilled Hybrid Customer Service Representative to join our international organization at TN Poland. In this role, you will be responsible for managing customer relationships and providing exceptional customer service in English.You will work closely with internal teams to guarantee service quality and resolve claims. Additionally, you...
-
International Customer Service Manager
1 dzień temu
Wrocław, Województwo dolnośląskie, Polska HAYS POLAND Sp. z o.o. Pełny etatHAYS POLAND Sp. z o.o. is seeking a dedicated International Customer Service Manager to lead our customer service operations across multiple regions. As a strategic leader, you'll oversee order management, issue resolution, and customer inquiries, driving business growth and improving customer satisfaction.This role requires a unique blend of technical...
-
Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etatJoin Our TeamWe are seeking a highly skilled Customer Service Representative to join our team in Wroclaw, Poland.As a key member of our customer service team, you will be responsible for providing world-class service to our customers.Key ResponsibilitiesManage customer relationships and resolve issues promptly.Collaborate with internal teams to ensure...
-
Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etatCustomer Service Representative with Flemish/ Dutch & French (f/m/x)Customer Service Representative with Flemish/ Dutch & French (f/m/x)Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Today job requisition id R01148075Job Description:The Impact You'll Make in this RoleAs a Customer Service Representative, you will have the...
-
Scrum Master Wroclaw
3 dni temu
Wrocław, Województwo dolnośląskie, Polska Fortive Corporation Pełny etatAbout UsFluke Corporation is the world leader in manufacturing, distribution, and service of electronic test tools and software. We offer an entrepreneurial environment that values team-centered collaboration, customer focus, quality, and growth. Our robust career development process provides opportunities for challenging experiences.We are expanding our new...
-
Customer Care Lead Technical Service Organization
1 tydzień temu
Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etatAbout UsWe are Genpact, a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Our Job DescriptionWe are inviting applications for the role of CUSTOMER CARE FOR SERVICE...
-
Wrocław, Województwo dolnośląskie, Polska ㍍ Pełny etat3M Customer Service Representative with Flemish/ Dutch & French (f/m/x) in WROCLAW , PolandJob Description:The Impact You'll Make in this Role:As a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact...
-
Customer Service Representative
6 dni temu
Wrocław, Województwo dolnośląskie, Polska Qatar Airways Pełny etatJob OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in Wroclaw, Poland. As a key member of our contact centre, you will play a vital role in delivering exceptional service to Qatar Airways customers through various communication channels.ResponsibilitiesProvide top-notch support to...
Hybrid Customer Service Manager Wroclaw
1 tydzień temu
Company Overview
We are Genpact, a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees across 30 countries, we're committed to creating lasting value for our clients.
Job DescriptionWe're seeking a talented Customer Care Lead Technical Service Organization to join our team. In this role, you'll provide administrative support to the Technical Service Organization in the assigned geographical territory.
Main Responsibilities- Manage a team of 10-15 resources for the Customer Care Service department, ensuring complete customer satisfaction with end customers and internal business stakeholders.
- Responsible for resolving service requests, making service order entries in SAP/Service Max, handling engineers' schedules, dispatch, and other such requests.
- Handle high-priority and escalated requests for the team, identify customer problems, and resolve customer issues.
- Monitor team performance, perform quality checks, train, coach, develop knowledge repositories that will help the team resolve inquiries and service requests efficiently.
- Drive SLA adherence, conduct daily team huddles, and support as the first point of escalation.
- Perform monthly operational reporting to leadership (KPIs).
- Responsible for associate hiring, onboarding, and training, coaching through buddying and one-to-one support.
- Support business objectives; deliver a high level of service & performance.
- Minimum bachelor's university degree.
- Experience in a similar role.
- Strong stakeholders' management skills.
- Excellent communication skills (verbal & written) and great customer focus is essential.
- Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is highly desired.
- Experience with Lean, Six Sigma, and Digital Transformation.
- Familiar with Medical Device Regulations (MDR), Compliance, and reporting.
- Team handling experience in customer services – Dispatch, scheduling, contracting, Spare parts, Business support for the lab / medical device business would be desired.
Excellent English language skills.
Work ScheduleStandard Shift, Monday to Friday, 9:00 am to 5:30 pm (CET).
What We Offer- Attractive salary.
- Stable job offer – employment contract.
- Various trainings (initiating, soft skills).
- Possibility of development.
- Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy).
