Customer Service Manager with German

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska 3M Group Pełny etat

Customer Service Manager with German - Central Europe region (m/f/x)

Customer Service Manager with German - Central Europe region (m/f/x)

Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01148161

Job Description:

The Impact You'll Make in this Role

As a Customer Service Manager for Central Europe Region you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. You will be responsible for the end to end CSO and related processes for your region.

You will partner with the regional business leadership and supply chain on providing the best possible service to the customers in the region.

You will be accountable for regional implementation of area plans, programs and work protocols.

Here, you will make an impact by:

  • Manage CSRs on their responsibility (coaching, performance, development, well-being, compliancy). It also includes management of distant CSRs.
  • Manage the daily operational activity of your organization (adherence to policies, tier meetings, metrics review, quality standards) Analyze results and manage/propose improvement projects.
  • Handle a wide variety of non-routine and difficult customer inquiries where the solution is not immediately apparent. Applies extensive experience and knowledge of related and non-related precedents and policies.
  • Participate in Business reviews (present results and action plans) and participate in Customer meetings (present results and action plans).
  • Takes appropriate actions to improve Employee and Customer Experience.

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

  • Leadership experience.
  • German & English knowledge at min. C1 level.
  • Good interpersonal skills, flexibility, and adaptability to cultural diversity.
  • Resilience.
  • Ability to accompany and promote change in the company.
  • Problem solving skills, conflict management.
  • Strong analytical capacity.

Additional qualifications that could help you succeed even further in this role include:

  • Highly self-motivated.
  • Ability to work in a culture of compliance.
  • Strong interpersonal and relationship building skills.
  • Strong Networking and team working ability.

Job specifics:

  • Location: Wroclaw.
  • Hybrid mode – minimum 2 days per week in office.
  • Full time.

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

  • Private medical care.
  • Life insurance.
  • Retirement scheme.
  • Multisport card.
  • Opportunity to work globally as part of an international organization.
  • Work in a respectful, inclusive, and friendly environment with open door policy.
  • Professional training and onboarding package.
  • Supporting your professional development, possibility to gain certifications/co-founding studies.
  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering.
  • Internal integration events.
  • Holiday Bonus.

PLEASE KINDLY PROVIDE YOUR CV AND APPLICATION IN ENGLISH LANGUAGE

Does this opportunity and our innovative 3M culture align with your career aspirations?

If so, we encourage you to apply and embark on a journey of creativity and growth with us.

We look forward to hearing from you

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

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