Senior UX Researcher

3 tygodni temu

Gdańsk, Pomerania, Polska Thomson Reuters Pełny etat

Senior UX Researcher - User Experience Expert

We are seeking a Senior UX Researcher to join our team at Thomson Reuters. As a Senior UX Researcher, you will be responsible for defining and executing user research programs, spanning a broad set of experiences and modalities. You will influence product and design decisions based on customer insights, ensuring our products empower our customers in their day-to-day jobs.

About the Role

  • Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
  • Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
  • Develop data-informed job maps, customer outcomes, and user archetypes.
  • Synthesize quantitative data with qualitative data to tell succinct and impactful stories, informing product and design decisions.
  • Define and report on UX success metrics and behavioral targets.
  • Create design principles, in collaboration with designers, and informed by internal and external data sources.
  • Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
  • Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
  • Take ownership for self-development, stay current with research techniques and tools in the field of UX.
  • Be a self-starter. Take initiatives and drive projects from beginning to end.
  • Mentor and assist UX Researchers as needed.

About You

  • Master's degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
  • 5+ years of UX research experience or 8+ years of experience in lieu of degree.
  • Experience in UX research on B2B SaaS solutions.
  • Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
  • Experience conducting qualitative and quantitative research throughout an Agile development process.
  • Experience with using data analytics to identify UX research course of action a plus. Strong analytical and problem-solving skills.
  • Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
  • A dedicated advocate of a user-centred, evidence-based approach to product development, while balancing business needs.
  • Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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