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Training and Development Expert

2 tygodni temu

Warszawa, Mazovia, Polska Damco Spain SL Pełny etat

Key Responsibilities

  • Develop and implement a systematic training program to enhance the production team's skills and knowledge.
  • Ensure training materials are updated regularly and relevant to business needs.
  • Conduct training sessions as required, including LnS product trainings, new hire training, refresher courses, and cross-training.
  • Create and execute a development program within the customer service process to ensure end-to-end process competence of high performers.
  • Coordinate closely with cluster leads, team managers, and CX specialists to identify training needs and schedule refresher training in a timely manner.
  • Develop a real competency measurement program within CS process to monitor staff competency levels on a regular basis.
  • Assist in systems implementation, testing, training, and issue resolution of existing global Maersk systems.
  • Communicate company policies to trainees and ensure their execution accordingly.