Customer Service Representative
7 dni temu
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor.
This is an exciting opportunity to work in the travel industry, providing exceptional service to customers from around the world.
Job DescriptionAs a Customer Advisor, you will be the first point of contact for customers, responding to their inquiries and resolving any issues that may arise.
You will also be responsible for handling customer complaints, helping customers with flight reservations, itinerary changes, and baggage concerns.
In addition, you will participate in the improvement of service quality and customer satisfaction by providing additional insights on how to improve them.
You will build strong relationships with customers, recognizing their needs and assisting to solve the issue faced.
You will also participate in specialized training to enhance your skills and knowledge.
RequirementsTo be successful in this role, you will need:
- Fluency in Norwegian Language, C1 level or higher.
- Fluency in English Language, B2 level or Higher to effectively liaise with the stakeholders of the region.
- Attention to detail and problem-solving.
- Previous Customer Service experience – is a plus.
- Skills for efficient navigation of the internet and MS Office applications.
- Personnel culture and a positive attitude.
We offer a competitive salary of approximately 28,000 - 35,000 PLN per month, depending on experience.
Additionally, we provide paid training, a global team committed to the company values, and a dynamic work environment in a dynamically international company.
Our office is located in Warsaw, Poland, and we require candidates to be eligible to work in Poland.
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