Automotive Service Development Manager
2 tygodni temu
We are seeking a highly experienced Automotive Service Development Manager to lead our service network growth strategy in Europe. The successful candidate will have a proven track record of building and growing business through strategic partnerships with OEMs, carriers, and direct customers.
Key Responsibilities:- Develop and implement a comprehensive service network footprint strategy to drive revenue growth and improve customer satisfaction.
- Monitor and analyze financial metrics, including GM, absorption, efficiency, productivity, SGA, EBIT, and ROS evolution, to inform decision-making and optimize business performance.
- Closely follow sales metrics and implement action plans to improve sales performance and identify opportunities for growth.
- Administer service contracts to optimize profits, ensure customer satisfaction and retention, and resolve warranty issues, product recalls, and other operational problems.
- Meet with customers to ensure satisfaction and retention, as well as identify prospects for additional service opportunities.
- Develop and maintain an efficient service network to ensure seamless customer service.
- Minimum 6-10 years of experience in management after sales and service.
- Experience in service network management and business development.
- Strong analytical skills with the ability to synthesize data from various sources.
- Excellent communication and interpersonal skills.
- Advanced skills with Microsoft Office, particularly Excel, Word, and PowerPoint.
- Fluent in English language.
$120,000 - $180,000 per year, depending on experience.
Benefits:We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our company is committed to providing a great place to work that attracts, develops, and retains the best talent.
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