Air Travel Problem Solver

22 godzin temu


Warszawa, Mazovia, Polska AirHelp Pełny etat
Dispute Resolution Specialist

AirHelp is seeking a skilled Dispute Resolution Specialist to join our Operations Team. As a specialist, you will be responsible for assisting customers with their flight-related disputes and providing exceptional customer service.

Key Responsibilities
  • Assess claims and respond to customer inquiries in a timely and friendly manner via email, chat, and social media channels.
  • Use your legal knowledge to advise and assist air travelers in resolving their disputes.
Requirements

To succeed in this role, you will need to have:

  • Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
  • Experience working with targets (nice to have).
  • Eagerness to learn about the airline industry and customer service.
  • Satisfaction from helping people and willingness to go the extra mile for them.
  • Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Perks and Benefits
  • Private life and health Insurance.
  • Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
  • Annual travel allowance.
  • Work from anywhere for up to 2 weeks/year.
  • Language classes.
  • Personalized progression plan.
  • Internal training programs and knowledge-sharing events.
  • Unlimited, free use of AirHelp's services.
  • Pre-paid virtual card.
  • Office commute subsidy.
  • Access to mindfulness and well-being platform (Mindgram).
  • Team days and Parties.


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