Air Travel Problem Solver
22 godzin temu
AirHelp is seeking a skilled Dispute Resolution Specialist to join our Operations Team. As a specialist, you will be responsible for assisting customers with their flight-related disputes and providing exceptional customer service.
Key Responsibilities- Assess claims and respond to customer inquiries in a timely and friendly manner via email, chat, and social media channels.
- Use your legal knowledge to advise and assist air travelers in resolving their disputes.
To succeed in this role, you will need to have:
- Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
- Experience working with targets (nice to have).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp's services.
- Pre-paid virtual card.
- Office commute subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
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