Technical Support Professional

4 dni temu

Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etat
Job Description

As a Tier 3 Support Engineer, you will be responsible for resolving intricate technical issues escalated from Tier 1 and Tier 2 support teams. You will collaborate closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to complex issues related to our products and services.

Our product offers cutting-edge data-centric security and compliance features, including data-flow discovery, real-time monitoring, behavior analytics, and protection across web and enterprise applications (on-prem and on-cloud) and big data environments. This solution enables organizations to ensure data is accessed on a need-to-know basis, providing an industry-leading GDPR compliance technology, while protecting against careless and malicious abuse.

Your Responsibilities

  • Provide Tier 3 technical support for customers and internal teams.
  • Demonstrate expertise in Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark).
  • Troubleshoot and resolve complex technical issues related to software and systems.
  • Work with Tier 1 and Tier 2 support teams to escalate issues as necessary.
  • Collaborate with software developers and other technical support engineers to resolve issues and provide solutions.
  • Analyze system logs and diagnostic data to identify and diagnose issues.
  • Reproduce Issues identified at the customer's site in order to identify the root cause.
  • Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
  • Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support.
Requirements

To be successful in this role, you should possess:

  • A Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
  • Experience in Tier 3 technical support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent English written and verbal communication skills.
  • Experience with troubleshooting complex software and system issues.
  • Experience with Cloud environments (Azure, GCP, AWS), and Docker/Kubernetes.
  • Familiarity with programming languages such as Java, Python.
  • Knowledge of operating systems, databases, and networking protocols.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements.
What We Offer

We offer a full-remote B2B contract opportunity that provides the flexibility and autonomy to work effectively in a dynamic environment.

  • Technical Support Professional

    1 dzień temu

    Warszawa, Mazovia, Polska Consafe Logistics Pełny etat

    Job DescriptionWe are seeking a highly motivated Technical Support Professional to join our Operations team in Warsaw. As a key member of our Customer Service team, you will provide technical assistance to our global customers, ensuring seamless operation of our systems.Key responsibilities include investigating and resolving customer incidents, working with...

  • Technical Support Professional

    4 dni temu

    Warszawa, Mazovia, Polska Tetra Pak Pełny etat

    We are looking for a Technical Support Professional to join our team in Poland. As a key member of our Services Organization, you will be responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services.Your primary responsibilities will include:Participating in preparing customer sites for...

  • Global Technical Support Professional

    4 dni temu

    Warszawa, Mazovia, Polska Check Point Software Technologies Ltd. Pełny etat

    We are seeking a Global Technical Support Professional to join our team.About the RoleThis role involves providing technical support to our customers, identifying and resolving complex technical issues, and collaborating with internal teams to ensure seamless customer experience.The ideal candidate will have excellent technical skills, strong problem-solving...

  • Italian Language Technical Support Professional

    4 dni temu

    Warszawa, Mazovia, Polska Pracujw Pełny etat

    Italian Language Technical Support ProfessionalWe are seeking an Italian Language Technical Support Professional to join our team at Pracujw in Bulgaria. As a Technical Support Professional, you will be responsible for providing technical support to our customers in Italian language.Job Responsibilities:Work on simple or complex customer technical...

  • Technical Support Professional

    5 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    At TN Poland, we're seeking a highly skilled Technical Support Professional to join our Audience Measurement team. As a key member of the team, you will play a pivotal role in managing client queries and providing exceptional support.About the Role:This is an exciting opportunity to work with clients across international markets, primarily in the Nordics....

  • Technical Support and Services Professional

    4 dni temu

    Warszawa, Mazovia, Polska Global Payments Pełny etat

    Job Details:We are seeking a talented Technical Support and Services Professional to join our team. As a key member of our organization, you will be responsible for providing technical support and guidance to clients, ensuring they receive the best possible service.Your Key Responsibilities:Provide accurate and timely technical support to clients,...

  • Technical Support Professional

    5 dni temu

    Warszawa, Mazovia, Polska Medicalgorithmics SA Pełny etat

    Responsibilities and RequirementsHandling customer requests with professionalism and efficiencyAnalyzing and resolving complex technical issuesDeveloping innovative tools to automate support processesCollaborating with cross-functional teams to drive business growth

  • Technical Support Professional

    4 dni temu

    Warszawa, Mazovia, Polska Siemens Mobility Pełny etat

    Are you a motivated and detail-oriented individual with excellent communication skills? Do you have a passion for technical support and a desire to make a meaningful contribution to the healthcare industry? If so, we encourage you to apply for our Remote Support Specialist position in Poland!In this role, you will play a vital part in our Connectivity...

  • Technical Support Professional with Croatian Expertise

    2 dni temu

    Warszawa, Mazovia, Polska PMSolutions Pełny etat

    We are looking for a highly motivated and skilled Technical Support Professional with expertise in Croatian to join our team at PMSolutions. As a leading provider of customer support services, we pride ourselves on delivering exceptional customer experiences to our clients around the world.The successful candidate will be responsible for providing technical...

  • Support Service Professional

    2 dni temu

    Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

    Gdziepracujemy is committed to delivering exceptional customer service, and as a Support Service Professional, you will play a vital role in achieving this goal.Your primary responsibility will be to provide technical support to our clients, resolving issues related to software, hardware, or connectivity.In this role, you will:Answer technical support...

  • Multilingual Technical Support Professional Warsaw Poland

    4 dni temu

    Warszawa, Mazovia, Polska Pracujw Pełny etat

    Key ResponsibilitiesProvide technical support to users in English, Spanish, and Catalan languagesUpdate information and modify notifications as neededRespond to user inquiries in a professional and timely mannerIn return for your hard work and dedication, you can expect a competitive salary and comprehensive training program. If you are interested in this...

  • Technical Support Specialist

    6 dni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Company OverviewTN Poland is a leading provider of IT services, committed to delivering high-quality solutions that meet the evolving needs of our clients.We are seeking an experienced Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing expert technical assistance to customers through...

  • Technical Support Expert

    12 godzin temu

    Warszawa, Mazovia, Polska RISK Pełny etat

    IT Infrastructure PositionWe are looking for a skilled IT professional to fill our IT Systems Administrator position. As a key member of our remote support team, you will be responsible for providing top-notch technical support and maintenance services to our clients.The ideal candidate will have:Proven system administration experience in Office...

  • Technical Support Specialist

    2 minut temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the Role:We are seeking a skilled Technical Support Specialist to join our team in Poland. As a Technical Support Specialist, you will be responsible for providing exceptional customer support via calls, chats, and emails.Key Responsibilities:Provide technical assistance to customers via various communication channelsBuilt positive relationships with...

  • Receptionist & Technical Support

    3 tygodni temu

    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job SummaryThis role requires a skilled and reliable Receptionist & Technical Support to join our team at JLL in Warsaw, Poland. The ideal candidate will have excellent interpersonal skills, a strong attention to detail, and enjoy working in a fast-paced environment.Key Responsibilities:Answering and transferring phone callsManaging general JLL mailbox and...

  • Technical Support Engineer

    3 tygodni temu

    Warszawa, Mazovia, Polska Sigma Software Pełny etat

    Technical Support Engineer (Cybersecurity Platform)Sigma SoftwareSigma Software is a multinational IT company that provides custom software development solutions. Become one of usWe are seeking a Technical Support Engineer to work within a highly dynamic AdTech ecosystem with the goal to protect the world from malvertising.Being part of our team means being...

  • Technical Support Lead

    4 dni temu

    Warszawa, Mazovia, Polska MicroStrategy Pełny etat

    This exciting opportunity exists for a seasoned IT professional to take on the role of Cloud Support Engineer at MicroStrategy. In this position, you will be responsible for delivering world-class support services to our customers across various Cloud platforms and applications.Primary ResponsibilitiesDeliver top-notch support to our customers for their...

  • Software Support Professional

    4 dni temu

    Warszawa, Mazovia, Polska CD Projekt Pełny etat

    Job OverviewWe are seeking a highly skilled and dedicated individual to join our Technical Support team as a Junior Technical Support Specialist. As a member of our team, you will play a crucial role in ensuring the best possible experience for our players by providing top-notch technical assistance and support.Daily Responsibilities:Communication and...

  • Technical Customer Support Expert

    11 godzin temu

    Warszawa, Mazovia, Polska TOMRA Pełny etat

    We are seeking an experienced Hotline & Online Technician to join our team at TOMRA. As a key member of our customer support team, you will be responsible for providing technical support to our customers and ensuring that their reverse vending systems are operating efficiently.Key Responsibilities:Solving customer inquiries via phone or ticket...

  • Technical Support Specialist

    4 dni temu

    Warszawa, Mazovia, Polska Viking EMEA Pełny etat

    The role of a Technical Customer Service Representative at Viking EMEA is crucial in ensuring exceptional customer service and driving business growth. As the first point of contact for customers, you will be responsible for delivering outstanding support and solutions that meet their needs.Key ResponsibilitiesProvide technical assistance to customers via...