Technical Support Professional

4 dni temu

Warszawa, Mazovia, Polska Square One Resources Sp. z o.o. Pełny etat
Job Description

As a Tier 3 Support Engineer, you will be responsible for resolving intricate technical issues escalated from Tier 1 and Tier 2 support teams. You will collaborate closely with customers, software developers, and other technical support engineers to provide timely and effective solutions to complex issues related to our products and services.

Our product offers cutting-edge data-centric security and compliance features, including data-flow discovery, real-time monitoring, behavior analytics, and protection across web and enterprise applications (on-prem and on-cloud) and big data environments. This solution enables organizations to ensure data is accessed on a need-to-know basis, providing an industry-leading GDPR compliance technology, while protecting against careless and malicious abuse.

Your Responsibilities

  • Provide Tier 3 technical support for customers and internal teams.
  • Demonstrate expertise in Database Platforms (such as Oracle, Snowflake, Postgres), BigData Platforms (such as Databricks, Hadoop, Spark).
  • Troubleshoot and resolve complex technical issues related to software and systems.
  • Work with Tier 1 and Tier 2 support teams to escalate issues as necessary.
  • Collaborate with software developers and other technical support engineers to resolve issues and provide solutions.
  • Analyze system logs and diagnostic data to identify and diagnose issues.
  • Reproduce Issues identified at the customer's site in order to identify the root cause.
  • Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides.
  • Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support.
Requirements

To be successful in this role, you should possess:

  • A Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
  • Experience in Tier 3 technical support or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent English written and verbal communication skills.
  • Experience with troubleshooting complex software and system issues.
  • Experience with Cloud environments (Azure, GCP, AWS), and Docker/Kubernetes.
  • Familiarity with programming languages such as Java, Python.
  • Knowledge of operating systems, databases, and networking protocols.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements.
What We Offer

We offer a full-remote B2B contract opportunity that provides the flexibility and autonomy to work effectively in a dynamic environment.

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