Digital Client Experience Manager Systems Lead

1 dzień temu

Kraków, Lesser Poland Brown Brothers Harriman Pełny etat
About the Role

We are seeking a highly skilled and proactive Digital Client Experience Manager Systems to lead our dynamic team of 15 professionals, including developers, technical leads, and analysts. The ideal candidate will manage multiple client-facing products, ensuring seamless integration and high-quality delivery.

Key Responsibilities
  • Oversee the delivery of multiple client-facing projects, including the award-winning InfuseDX.
  • Manage a team of developers, technical leads, and analysts, including the management of other managers.
  • Serve as the primary communication bridge between all stakeholders, ensuring clear and effective information flow.
  • Proactively identify and address potential issues or roadblocks in project delivery.
  • Coordinate work and integration efforts between the internal team and external teams.
  • Ensure timely and budget-compliant delivery of shared components and client-facing platforms.
  • Allocate resources effectively to meet project demands and deadlines.
  • Monitor project progress and performance, implementing corrective actions as needed.
  • Engage in strategic planning and decision-making to align projects with business objectives.
  • Provide regular updates and reports to senior management and other stakeholders.
  • Support team members' professional development and address any personnel issues.
  • Ensure compliance with industry standards and regulatory requirements.
  • Manage project risks and develop mitigation strategies.
  • Drive continuous improvement in project management processes and practices.
Desired Qualifications
  • Proven experience in a team management role, preferably in a technology or software development environment.
  • Demonstrated experience managing client-facing projects and leading teams with multiple direct reports, including managers.
  • Ability to act as an effective communication bridge between all stakeholders.
  • Proficiency in client management and handling inquiries or issues professionally.
  • Strong interpersonal and relationship-building skills.
  • Proven ability to work effectively with cross-functional teams.
  • Strong strategic planning abilities with a focus on aligning team goals with organizational objectives.
  • Proactive problem-solving skills and the ability to anticipate project risks.

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