Travel Industry Customer Service Representative

1 tydzień temu

Warszawa, Mazovia, Polska Cross Border Talents Pełny etat
About the Role

At Cross Border Talents, we are seeking a highly skilled Travel Industry Customer Service Representative to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and ensuring their travel needs are met.

This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer experiences and has a strong understanding of the travel industry.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in English and Danish.
  • Offer guidance on flight bookings, including products, prices, fares, and online services.
  • Manage reservations, including changes in time, destination, or personal details.
  • Process special service requests, such as arranging wheelchair assistance or travel with pets.
  • Assist with ticket cancellations and refunds, ensuring customer satisfaction.
  • Facilitate ticket purchases and manage various payment methods.
  • Provide support for customers facing travel difficulties or disruptions.
Working Conditions:
  • Full-time schedule: 40 hours a week, Monday to Friday from 07:00 to 19:00, with weekend shifts (Saturday and Sunday 09:00-18:00) twice a month.
  • Office Location: SPARK B office building.
  • Work Model: On-site, with potential for a hybrid work model after 3-6 months (50% on-site, 50% remote).
Qualifications:
  • Danish (C1) proficiency, both spoken and written.
  • English (B2) proficiency, both spoken and written.
  • Excellent technical skills, including experience with MS Office, web browsers, and general computer tasks.
  • Strong communication skills and a positive attitude when interacting with customers and team members.
  • Previous experience in customer service or working with CRM platforms is a plus.
What We Offer:
  • A competitive salary of approximately 9,550 PLN gross per month.
  • The opportunity to work for a leading airline in the Nordic region.
  • A fully paid 2-month training program, combining practical learning with dedicated support from a training buddy.
  • Employment contract: Initially a 3-month probationary period, followed by a fixed-term or permanent contract depending on performance and business needs.
  • Private medical care through Luxmed and access to a group insurance program.
  • Sports and leisure benefits, including access to wellness programs and a Multisport card.
  • A dynamic, international work environment with abundant opportunities for career development.
  • Relocation support, including flight tickets and assistance with real estate agency fees (no accommodation provided).
  • Social events, celebrations, and team-building activities to foster a collaborative culture.
  • Extensive training and development programs, including mentoring and coaching to support your growth.

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