Product Support Analyst I

3 dni temu

Kraków, Lesser Poland Sabre Pełny etat

Sabre, a leading technology company in the travel industry, seeks a skilled Product Support Analyst to join our team. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our technology solutions.

Key Responsibilities:

  • Provide technical support to customers through various communication channels
  • Assist in the analysis, reproduction, and resolution of complex problems
  • Collaborate with internal teams to ensure prompt issue resolution in a high-speed, multitasking environment
  • Develop and maintain in-depth knowledge of our technology solutions and industry trends

Requirements:

  • Professional fluency in written and spoken English
  • Professional fluency in written and spoken French
  • Knowledge of Spanish, Italian, or German is a plus
  • Polish language skills are also a plus
  • Excellent interpersonal and teamwork skills
  • Ability to analyze and identify key problems and make decisions to solve issues

Benefits:

  • Paid time off
  • Year-End-Break: enjoy additional fully paid days off during the last week of the year
  • Floating Holidays: use additional up to 2 days of paid time-off benefit
  • Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child
  • Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Career Development:

  • English & Polish lessons: improve your language skills during lessons led by native speakers
  • Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
  • Certification and tuition reimbursement

Working with Sabre:

  • Attractive Referral Bonus: earn $2500 USD for every hired referral
  • Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs, and terraces to admire a panoramic view of Kraków

Language: English

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